Loss Drafts Senior Associate - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we've proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high-quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you'll find opportunities for personal growth and rewards that recognize your contribution.

About the Role

The Loss Drafts Senior Associate is responsible for adhering to loss draft and property damage requirements including reviewing documents and claim notes in the system of record to ensure that accurate direction is given to the caller, requesting inspections, and evaluating the claim file to determine if an exception is needed. This role supports borrowers, contractors and attorneys by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities

• Responds to written and verbal customer requests, inquiries in a timely and professional manner
  
  Reviews and validates documents pertaining to claim
  
  Requests and reviews inspection results
  
  Submits draw request for claim funds when applicable
  
  Follows standard procedural guidelines for performing tasks
  
  Assists with cross training inbound representatives on Inbound calls when applicable
  
  Updates records and note systems
  
  Supports call volume to ensure that client requirements and SLA's are met
  
  Confirms claim check deposits and disbursements on system

Education

High School Diploma or GED (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

• In office training required (8 weeks).
• Team members must remain in-office 6 months after training and achieving performance metrics and Allstate behaviors prior to consideration to work from home.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

Paid training.

Fully reported wages to IMSS and Infonavit.

Savings Fund.

Profit Sharing.

Weekly food vouchers.

Weekly payment schedule.

Life and burial insurance.

Wellbeing

Nine days of Paid Time Off (in addition to annual vacations).

Nine paid company holidays per year.

Marriage Leave.

Parental Leave.

Access to learning platforms for your professional development.

Employee referral program.

Discounts with partner establishments.

Monthly employee events and celebrations.

Workplace

On-site parking.

On-site wellness center.

On-site coffee shop.

Gaming room.

Who Thrives Here

You'll succeed in this role if you're someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Apply Today

Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.

Skills
Claims Processing, Customer Communications, Detail-Oriented, Document Validation, Workflow Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Client-provided location(s): Tijuana, Mexico

Job ID: allstate-151988684

Employment Type: OTHER

Posted: 2026-05-01T19:05:50