Loss Drafts Associate - Integon
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.
Our Benefits
Full paid during training
Nine days of Paid Time Off (PTO) in addition to regular vacations
Fully reported wages to IMSS and Infonavit
Weekly food vouchers of $328 MXN
Weekly Payment
Life and burial insurance
Parking On-site
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Wellness Center On-site
Exclusive coffee shop on-site
Special discounts at establishments
Employee Referral Program
Monthly activities and celebrations
About the role
The Loss Drafts Associate is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers, contractors & Insurance companies by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds
Key Responsibilities:
Responds to written and verbal customer requests, inquiries in a timely and professional manner
Validates documents pertaining to claim
Orders and reviews inspection results
Requests claim funds when applicable
Follows standard procedural guidelines for performing tasks
Assists with cross training inbound representatives on borrower follow up queue
Updates records and note system
Verifies claim check deposits
Processes draws/draw approvals and payee header requests for claims
Education and Experience
High School Diploma/ GED (Preferred)
Call Center experience (Preferred)
Insurance industry knowledge (Preferred)
Minimum Skills and Competencies:
The following skills and abilities are required. Adjustments can be made for individuals with disabilities.
Fully Bilingual (English/Spanish)
Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
Able to multitask and manage multiple systems daily.
Desired Skills:
Previous experience in insurance customer service.
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Work-From-Home may apply depending on performance.
Start date: April 17th
Last day to apply: April 3rd
Apply today and be part of our team!
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- Short-Term Disability
- HSA
- FSA
- Mental Health Benefits
- On-Site Gym
- Pet Insurance
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
- Family Support Resources
- Adoption Assistance Program
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
- Four-Day Work Week
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Promote From Within
- Mentor Program
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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