Digital Product Manager - Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Architecture, Compute, and Engineering (ACE) organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide a frictionless experience for our user community.

As a Digital Product Manager within ACE, you will lead Allstate's Infrastructure Monitoring product team, a critical enabler of operational excellence across the organization. You will define, deliver, and manage the lifecycle of observability solutions that empower teams to detect, triage, and resolve issues faster, improving system reliability and customer experience. Please note team assignment may change after hire.

This role requires a blend of strategic thinking, deep technical understanding of observability tools and practices, and strong stakeholder engagement skills. You will interface with engineers, architects, product peers, and executives to drive the success of Allstate's observability strategy.

Candidates should also expect involvement in deployment activities multiple nights per week, as required by the product release schedule. As a DPM you will be expected to participate in emergency calls when required.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Benefits to Joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back

• Define and drive the product vision and roadmap for enterprise-wide observability solutions (metrics, logs, traces, insights).

• Lead the Infrastructure Monitoring product team, delivering scalable and resilient observability capabilities across cloud and on-prem environments.

• Partner with engineering, architecture, and platform teams to design and implement modern observability tooling and workflows.

• Establish KPIs and use analytics to measure product performance, service reliability, and business value.

• Gather user feedback, conduct market research, and translate insights into actionable product enhancements.

• Prioritize and manage the product backlog, writing and grooming user stories with engineering teams.

• Engage and influence stakeholders-including senior leadership-to align product strategy with organizational objectives.

• Mentor early career product managers and optimize Agile product ceremonies for efficiency.

• Manage vendor relationships to ensure product goals, value delivery, and aligned roadmap outcomes.

• Communicate product progress, risks, and outcomes to internal and external partners.

• Minimum of 4 years' experience in Product Management roles (e.g., Product Manager, Technical Product Manager) within a largescale enterprise or technology organization.

• Minimum 2 years delivering products in Observability, Site Reliability Engineering, infrastructure operations, or platform engineering domains.

• Direct experience managing end-to-end product lifecycle including roadmap creation, backlog prioritization, and Agile delivery.

• Proven ability to work with and deliver outcomes using observability tools such as Datadog, Grafana, Dynatrace, New Relic, Netcool, ThousandEyes, SevOne, OpenTelemetry, or equivalent.

• Demonstrated experience collaborating with engineering, architecture, and senior stakeholders to deliver technical products with measurable impact.

• Experience with budget and Resource Management with regards to vendor relationships.

• Experience leading products in Network, Compute, End User Computing, Infrastructure, or Platform-as-a-Service domains.

• Prior exposure to SRE practices, incident management, or initiatives focused on reducing MTTR using observability insights.

• Experience implementing or using AIOps, ML-driven insights, or AI-driven anomaly detection in observability platforms.

• Hands-on familiarity with cloud services (AWS/Azure/GCP), automation, or Infrastructure-as-Code within product delivery.

• Experience mentoring or coaching junior product managers or contributing to product practice improvement within a tech organization.

• Preferred familiarity with AI tools and application of AI within observability

• Bachelor's degree or equivalent experience in Computer Science, Engineering, Business, or related field.