Customer Service Representative - Integon
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.
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Key Responsibilities
• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Works on Claim Packets when phone lines low
• Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction
Education
• High School Diploma or GED (Preferred)
Experience
• 0-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- Short-Term Disability
- HSA
- FSA
- Mental Health Benefits
- On-Site Gym
- Pet Insurance
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
- Family Support Resources
- Adoption Assistance Program
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
- Four-Day Work Week
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Pension
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Promote From Within
- Mentor Program
- Lunch and Learns
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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