Customer Service Associate III/Analyst II ( Voice Process) -

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Responsibilities :

Take inbound calls from policyholders and other stakeholders

Assist customers with inquiries and provide clear information on the claims process and next steps

Resolve customer issues and complaints efficiently and professionally

Prepare and manage necessary documentation and reports

Provide support in identifying issues and potential solutions on all aspects of the claims business

Support with Process Improvement Ideas

Primary Skills :

Knowledge and experience of Claims processes is preferred

Good Auto Workflow domain knowledge would be preferred

Critical Thinking and Analytical Skills

Effective Communication - Verbal and Written

Commitment to providing high-quality service and maintaining customer satisfaction

Ability to show compassion and understanding towards customers who may be distressed

Knowledge of US culture

Attention to detail

*Intermediate knowledge of Excel and PowerPoint

Education

• Bachelors Degree (Preferred)

• 1-4 years experience (Preferred)

• This job does not have supervisory duties.

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.