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Allstate

Claims Reporting Representative - Integon

2 days ago• Tijuana, Mexico

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities

  • Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Follows established guidelines specific to each claim report or inquiry
  • Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
  • Receives, screens, and routes incoming telephone calls and other electronic correspondence
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
  • Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
    • Education
  • High School Diploma or GED (Preferred)
    • Experience
  • 0-2 years experience (Preferred)
    • Supervisory Responsibilities
  • This job does not have supervisory duties.
    • Skills
    Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management

    Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

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    Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

    Client-provided location(s): Tijuana, Mexico
    Job ID: allstate-151596054
    Employment Type: OTHER
    Posted: 2026-03-26T19:14:56

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Long-Term Disability
      • Short-Term Disability
      • HSA
      • FSA
      • Mental Health Benefits
      • On-Site Gym
      • Pet Insurance
      • Virtual Fitness Classes
      • Health Reimbursement Account

    • Parental Benefits

      • Non-Birth Parent or Paternity Leave
      • Birth Parent or Maternity Leave
      • Adoption Leave
      • Family Support Resources
      • Adoption Assistance Program

    • Work Flexibility

      • Remote Work Opportunities
      • Hybrid Work Opportunities
      • Work-From-Home Stipend
      • Four-Day Work Week

    • Office Life and Perks

      • Commuter Benefits Program
      • Casual Dress
      • On-Site Cafeteria

    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Leave of Absence

    • Financial and Retirement

      • 401(K)
      • 401(K) With Company Matching
      • Pension
      • Financial Counseling
      • Relocation Assistance

    • Professional Development

      • Tuition Reimbursement
      • Access to Online Courses
      • Internship Program
      • Promote From Within
      • Mentor Program
      • Lunch and Learns
      • Leadership Training Program
      • Associate or Rotational Training Program

    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Diversity, Equity, and Inclusion Program

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