Claims Reporting Representative - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
As a Claims Reporting Representative, you will be the first point of contact for customers reporting a loss. You'll gather essential information, explain the claims process in a clear and empathetic way, and route calls or documentation to the appropriate teams.
This role is ideal for people who communicate calmly under pressure, enjoy helping others, and take pride in providing accurate and compassionate support.

What You'll Do

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim-related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Minimum 1 year of call center experience

• Experience in claims, customer service, or call center environments.
• Prior exposure to insurance processes or terminology.

• Training Schedule: 5:30 a.m. - 3:00 p.m.
• Work Schedule (flexibility required):
  Availability: Monday to Friday starting at 5:00 a.m., and a short shift on Saturday.
  Fixed schedule will be assigned after training.

• On-site and eligible for work-from-home after 4 months, based on performance and readiness.

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

• On-site parking.
• On-site wellness center.
• On-site coffee shop.
• Gaming room.