Claims Reporting Representative - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we have proudly maintained our certification as a Great Place to Work. We support U.S. affiliates by delivering high-quality property and casualty insurance services.

Our Claims Reporting team plays a vital role in supporting customers during critical moments by providing compassionate assistance and clear guidance when filing a claim

What You'll Do

As a Claims Reporting Representative, you will be the first point of contact for customers reporting a loss. You will gather essential information, guide callers through the initial steps of the claims process, and route them to the appropriate teams. You will also perform administrative and documentation tasks to ensure accuracy and compliance with internal standards.

Key Responsibilities

Establish rapport with customers and collect information to file First Notice of Loss (FNOL) claims

Provide customers with a clear overview of the claims process and next steps

Receive, screen, and route incoming phone calls and electronic correspondence

Communicate with customers and third parties to obtain or provide claim-related information

Follow established guidelines for documenting claims and customer interactions accurately

Assist customers with scheduling vehicle or property inspections and setting up rental cars when needed

Demonstrate empathy, patience, and professionalism during all conversations

Use online systems, prompts, and claims knowledge to guide callers and set expectations

What We're Looking For

Education

High School Diploma, GED, or equivalent experience.

Skills and Experience

Advanced English and Spanish (fully bilingual).

Ability to multitask and work with multiple systems.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Strong verbal and written communication skills.

Attention to detail and ability to follow structured procedures.

Benefits

Compensation and Security

Paid training

Fully reported wages to IMSS and Infonavit

Savings Fund

Profit Sharing

Weekly food vouchers

Weekly payment schedule

Life and burial insurance

Workplace and Wellbeing

On-site parking

On-site wellness center

On-site coffee shop

Gaming room

Perks

Nine Days of Paid Time Off (in addition to annual vacations)

Nine Paid Company Holidays Per Year

Marriage Leave

Parental Leave

Access to Learning Platforms

Employee referral program

Discounts at partner establishments

Monthly employee events and celebrations

Join Us!

Apply today and start your career with a certified Great Place to Work.

Skills
Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.