Catastrophe Field Claims Specialist

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
Our Catastrophe Claims team is growing, and we are seeking an experienced Catastrophe Field Claims Specialist to support catastrophe events across the region. Reporting to the Manager, National Catastrophe Claims, this role is responsible for the investigation, evaluation, negotiation, and settlement of moderate to high-complexity residential property claims arising from catastrophe events.

The Catastrophe Field Claims Specialist delivers on-site inspections, provides exceptional customer service during times of loss, and works collaboratively with policyholders, vendors, and internal partners to bring claims to fair and timely resolution while meeting performance, quality, and customer satisfaction standards.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its 'You're in Good Hands®' promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

• Conduct on-site investigations and inspections for residential property claims arising from catastrophe events
• Investigate, evaluate, negotiate, and settle moderate to high-complexity property claims, including large loss files
• Interpret insurance policy wordings and determine coverage, liability, and appropriate reserves
• Document claim files thoroughly with notes, evaluations, estimates, and decision rationale
• Prepare, review, critique, and negotiate reconstruction estimates using industry-standard estimating platforms
• Ensure prompt, fair, and equitable claim resolution in accordance with company guidelines and authority levels
• Process claim payments within established authority
• Communicate empathetically and professionally with policyholders during stressful loss situations
• Work collaboratively with contractors, restoration vendors, engineers, and other service providers to bring claims to completion
• Negotiate settlements with insureds and vendors in alignment with business standards
• Support catastrophe response initiatives and contribute to meeting productivity, quality, and customer service objectives
• Participate in continuous improvement initiatives related to claims practices and processes
• Provide guidance or support to Claims Assistants or junior team members as required

• 3-5+ years of experience adjusting residential property claims, including moderate to complex losses
• Experience handling catastrophe or large-loss residential property claims preferred
• Post-secondary education, diploma, or relevant certification
• CIP designation completed or in progress
• Strong knowledge of property coverage interpretation and claim investigation
• Proven ability to manage a high-volume pending inventory in a fast-paced CAT environment
• Excellent verbal and written communication skills with a strong customer-service mindset
• Valid driver's license and ability to travel within assigned CAT territory

• Proficiency with property estimating software (e.g., Xactimate, Xactanalysis)
• Experience using claims management systems (e.g., Guidewire ClaimsCenter)
• Ability to review and negotiate complex reconstruction scopes and pricing

• IICRC Certification (or willingness to obtain)
• HAAG Certification (or willingness to obtain)
• Experience adjusting auto claims is an asset
• Bilingualism is considered an asset