Casualty Claim Consultant Accident Benefits

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

• Flexible Work Arrangements

• 7% employer match on contributions to our RRSP program.

• Employee discounts (15% on auto and property insurance, plus many other products and services)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matched contributions

• Annual Wellness allowance to support employees with improving health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Working within the community and giving back!

• Coach, mentor, and support the development of team members at all levels across the claims department. Foster skill growth, confidence, and career progression, ensuring team members excel in both minor and complex claim handling.
• In collaboration with training and development, lead and facilitate training, workshops, and peer mentoring programs, equipping team members with the knowledge and tools needed to excel in their roles and align with evolving business processes.
• Provide oversight on losses of varying size, ensuring appropriate management and resolution.
• Build and maintain strong relationships with stakeholders, to ensure alignment with business objectives and drive operational success.
• Ensure compliance with regulatory standards and fair claims practices. Provide guidance on policy interpretation and application effectively within the team and across operations.
• Leverage in-depth knowledge of industry standards and business processes to drive continuous improvement in operational performance and efficiency. Support the development of technical handling guidelines across claims. Analyze business and stakeholder needs to recommend improvements and optimize claims procedures.
• Review and analyze national claims results to support action planning and performance improvement with operational leadership teams
• Drive the successful completion of strategic initiatives and projects by supporting organizational objectives and adapting processes as needed at a global or enterprise level.

• Minimum 8 years experience in Accident Benefits claims adjusting or equivalent experience.
• Expert knowledge of insurance policy interpretation, coverage analysis and claim management strategies.
• Experience across multiple provinces is an asset.
• 3 years leadership experience or equivalent is preferred.
• Bachelor's degree required.
• Chartered Insurance Professional (CIP) designation or equivalent industry certifications.
• Membership in industry associations or technical committees is an asset.
• Demonstrated expertise in handling varying loss complexities, including large loss, complex and litigation claims.
• Strong investigative skills with the ability to resolve complex issues efficiently.
• Proven success in training, coaching, and mentoring others, leadership experience is considered an advantage.
• Excellent verbal and written communication skills.
• Skilled in building rapport and working effectively with individuals at all levels and technical abilities.
• Strong analytical and problem-solving skills, with ability to exercise sound judgment under pressure.