ACG Sales Agent Stepped Up Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Inside Sales Associate Manager directs a team of sales agents in all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors quotas for service volume and timelines. Work with multiple departments across the business, including, Workforce Management, Human Resources, Client Services, Compliance, Strategic Partnerships, and Customer Care to identify and resolve agent issues.

Key Responsibilities

• Comply with quality targets as established by the organization

• Implement and adhere to established underwriting guidelines and practices to establish, build and maintain a profitable book of business

• Educate and recommend coverages based upon individual customers' needs about Allstate's suite of insurance products.

• Create, implement, and review effective business plans, prospecting, and marketing initiatives to generate leads and achieve defined business results

• Monitor sales metrics and achieve monthly sales targets and outcomes

• Provide professional service to customers and business partners that build customer satisfaction, loyalty, and a superior customer experience.

• Establish and grow the target customer base through Allstate sales 'best practices', processes and professional customer relationship building practices

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation
Expected compensation for this role ranges from $ 0.00 - 0.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.