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End User Support (End User Support 1) - 3932

AT Alion Science and Technology
Alion Science and Technology

End User Support (End User Support 1) - 3932

Fairfax, VA

Job Description
Summary

HII- Technical Solutions Division (HII-TSD) is currently seeking a Technical Support Specialist to work out of our Fairfax - Fair Lakes, VA location for our USPS customer.

What you will do

  • Use support desk incident tracking systems
  • Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
  • Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
  • Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
  • Escalate issues as needed to next Tier support
  • Conduct follow-up to ensure issue is resolved and ticket is closed
  • Use ordering system to order and track replacement parts
  • Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems
  • Provides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, and network connectivity issues.
  • Accountable for asset management of the information technology hardware.
  • May assign and maintain user passwords for specialized software.

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What you must have
  • 0-1 year with BA or HS diploma + 4-5 years of relevant experience.
  • 0-1 year of prior experience working in a technical support position.
  • Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.
  • Knowledge, skills, and abilities in some or all of the following:
  • Computer operations background​
  • Computer networking knowledge
  • Verifying network timings
  • Verifying proper sequential operation
  • Verifying data transmission & data return formats
  • Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.
  • The selected candidate must be willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.
  • Must be able to obtain and keep a USPS Sensitive Clearance
  • A new Federal Executive Order requires that employees of Federal contractors be fully vaccinated for COVID-19 by December 8, 2021. Accordingly, as a condition of employment with Technical Solutions, a division of Huntington Ingalls Industries, employees will be required to provide proof of full vaccination against COVID-19 or have an approved exemption prior to starting employment.


This opportunity resides with Defense & Federal Solutions, a business group within Technical Solutions, a division of Huntington Ingalls Industries. Defense & Federal Solutions helps solve tough national security challenges for the Department of Defense, the intelligence community and federal civilian agencies. Our expert capabilities include intelligence, surveillance and reconnaissance (ISR), and cyber; secure enterprise IT engineering and operations; military training and simulation; logistics management and integrated product support; and fleet maintenance, modernization, repair and sustainment.

Huntington Ingalls Industries is America's largest military shipbuilding company and a provider of professional services to partners in government and industry. For more than a century, HII's Newport News and Ingalls shipbuilding divisions in Virginia and Mississippi have built more ships in more ship classes than any other U.S. naval shipbuilder. HII's Technical Solutions division supports national security missions around the globe with unmanned systems, nuclear and environmental services, and defense and federal solutions. Headquartered in Newport News, Virginia, HII employs more than 42,000 people operating both domestically and internationally. For more information, visit: www.huntingtoningalls.com .

A new Federal Executive Order requires that employees of Federal contractors be fully vaccinated for COVID-19 by December 8, 2021. Accordingly, as a condition of employment with Technical Solutions, a division of Huntington Ingalls Industries, employees will be required to provide proof of full vaccination against COVID-19 or have an approved exemption prior to starting employment.

Huntington Ingalls Industries is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.

Job ID: Alion-QVawsTipeqsV
Employment Type: Other