Microsoft Azure Cloud Support Engineer

As a Senior Microsoft Azure Cloud Support Engineer, you will play a critical role in ensuring the stability, performance, and security of Alight's cloud environments. You will partner closely with DevOps, Engineering, Security, and Infrastructure teams to support, optimize, and scale Azure-based IaaS and PaaS platforms that power business-critical applications. This role requires deep technical expertise in Azure services, strong troubleshooting skills, and the ability to lead operational excellence initiatives across a global cloud footprint.

Key Responsibilities

Cloud Support & Troubleshooting

• Lead advanced troubleshooting and root-cause analysis for issues related to performance, availability, security, and functionality of Azure workloads.
• Provide senior-level operational support for Azure IaaS and PaaS environments, ensuring uptime, compliance, and service continuity.
• Integrate Azure solutions with multi-cloud and on-premises systems, ensuring reliable and secure data and application flows.

• Conduct day-to-day monitoring, maintenance, and optimization of cloud resources across compute, networking, storage, security, and application services.
• Oversee monitoring, logging, auditing, and usage reporting, and escalate issues proactively to leadership.

• Collaborate with DevOps and Infrastructure teams to automate infrastructure provisioning and configuration using Terraform (Infrastructure as Code).
• Support continuous delivery pipelines for Azure-based solution deployments, improving reliability and deployment quality.

• Design and support operational architectures for monitoring, configuration management, and CloudOps tooling.
• Partner with internal engineering teams to architect and design robust, scalable, and secure Azure solutions aligned with business needs.
• Contribute to the development of backup, security, and disaster recovery strategies across Azure environments.

• Work closely with the Security team to implement and maintain hardened, compliant Azure security configurations.
• Support the design and implementation of security operations architecture, ensuring adherence to company and regulatory standards.

• Define and track key KPIs, promote improvement levers, and drive long-term optimizations in cloud performance and cost.
• Support financial governance of Azure resources, helping teams optimize workload cost, performance, and utilization.

• 7+ years of hands-on experience with Microsoft Azure cloud platforms, preferably within large-scale enterprise environments.
• Deep understanding of Azure services and technologies, including Azure AD, Microsoft 365, SQL PaaS, networking, storage, and other Azure PaaS offerings.
• 3+ years of experience with PaaS services like Azure APIM, Logic/Integration Apps, Service Bus, Event Grid, Azure AD, etc.
• Strong experience designing, creating, and updating Azure resources using Terraform (IaC).
• Demonstrated experience with CI/CD pipelines, cloud automation, and Azure DevOps toolsets.
• Solid understanding of web technologies, distributed architectures, REST/SOAP web services, and related networking protocols.
• Experience with cloud cost governance, workload optimization, and usage reporting.
• Strong analytical and problem-solving skills with the ability to perform under pressure.
• Excellent communication skills and a proven ability to collaborate with cross-functional technical and business teams.
• Experience working within Agile methodologies and development cycles.
• Bachelor's degree in Information Technology, Computer Science, or a related field.