Associate - Operations
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
A - AGILITY - Move with purpose. Learn fast. Adapt quickly.
L - LEADERSHIP - Lead by example. Own the outcome. Serve others.
I - INTEGRITY - Do the right thing - even when it is difficult or unseen.
G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving.
H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well.
T - TRUST - Trust is earned through consistency, authenticity, and credibility.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
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With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Learn more at careers.alight.com.
Role Description
An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.
Key Responsibilities: -
- Understands and contributes positively to meeting client SLA's, PG's.
- Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensuring proper documentation and follow-ups and follow SOP's
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
- Take complete ownership of self-learning & development
- Ability to work in a fast-paced environment with short deadlines.
- Able to practice logical reasoning and critical thinking.
Eligibility Criteria
- Bachelor's degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 2-4 years of work experience.
- Excellent verbal and written communication skills.
- Prior experience of Absence Management or US health care claims is preferred
- Can work evening/night shifts as per business requirement
- Basic computer knowledge (MS-Office, Excel)
- Good analytical skills & attention to detail.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion