Workers' Compensation Analyst III Claims Adjuster

Category/Area of Expertise: Risk Management & Insurance
Job Requisition: 479738
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Claims Management (5157503)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

Manages complex claims with special emphasis on high dollar and litigated claims. Ensures compliance with state laws and company policies along with mentoring assigned Analysts regarding basic claims standards and department policies. Provides support and assistance in the implementation and maintenance of programs designed to reduce costs and achievement of best in class status.

Our flexible/hybrid work schedule includes 1 in-person day at one of our core locations and 4 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.

Principle Duties & Responsibilities

• Provides professional, technical and strategic guidance for the management of WC claims using regulatory knowledge, familiarity with company policies and Human Resources practices.
• Conducts investigations on assigned Workers Compensation claims, creates action plans for resolution, evaluates financial exposure and sets appropriate reserves.
• Directs, advises and supports Company associates and all levels of management on technical aspects of claims management in a cost-effective manner.
• Assigns and directs the efforts of outside resources including attorneys, rehabilitation counselors and investigators. Develops partnerships to maximize service at lowest possible cost.
• Represents the Brands in the litigation process of claims by attending mediations/hearings while serving as a specific technical expert for internal management staff.
• Mentors Analysts in adherence to claims standards, time management skills department policies and requirements of best in class status.
• Effectively communicates with all levels of internal management and outside professionals.
• Work in a collaborative manner while maintaining confidentiality of complex and sensitive subjects

• Manage book of claims business ($100 million WC) with authority to settle/negotiate a single claim within their authority of up to $125,000.00 (Corporate Authority policy)
• Communicate ongoing causes and trends of GL/WC injuries to Safety and Brands.
• Serve as the primary point of contact to address and resolve claim issues impacting customer, associate, vendor, and the Brands. Research and resolve claim/legal issues. Provide timely communication related to the claim, resolving issues, and responding to questions via phone, email, and online applications.
• Licensed adjuster (as appropriate by jurisdiction).
• Bachelor's degree or a minimum of 7 years' experience handling large caseload of complex, high dollar, litigated claims.
• Industry Designation (AIC, ARM, CPCU, etc.)
• Thorough knowledge of rules, regulations, statutes and procedures pertaining to Workers' Compensation.
• Thorough knowledge of legal procedures and processes involved in handling claims.
• Thorough knowledge of Medicare regulations as they apply to WC.
• Knowledge of coaching principles and practices
• Knowledge of medical terminology involved in complex claims

• Licensed adjuster (as appropriate by jurisdiction).
• Bachelor's degree or a minimum of 7 years' experience handling large caseload of complex, high dollar, litigated claims.
• Industry Designation (AIC, ARM, CPCU, etc.)
• Thorough knowledge of rules, regulations, statutes and procedures pertaining to Workers' Compensation.
• Thorough knowledge of legal procedures and processes involved in handling claims.
• Thorough knowledge of Medicare regulations as they apply to WC.
• Knowledge of coaching principles and practices
• Knowledge of medical terminology involved in complex claims
• Knowledge of customer relations principles and techniques

• Juris Doctorate/Paralegal with specialty in Workers Compensation
• Experience in risk management, self-administered programs, captives and/or insurance matters.
• Advanced claims management techniques

• Excellent interpersonal skills.
• Ability to multi-task.
• Excellent time management skills.
• High level of negotiation, analytical, planning, influence, communication, and presentation skills.
• Proven leadership and management skills, with ability to work with all levels of management.
• Mature level of knowledge for company, business, and industry practices
• Demonstrates a personal acceptance of change and the ability to adapt and drive change