Supervisor CBB- Dues & Fees

Category/Area of Expertise: Human Resources
Job Requisition: 465356
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Total Rewards Administration (5135629)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Acts as the subject matter expert and operations lead on various benefit programs defined in our collectively bargained agreements (CBA), such as Health & Welfare, Pension, and other Fringe programs including Dues Fees dictated by the CBA. Evaluates benefit program functionality within the HR systems and custom Benefit Applications, along with interaction with third party administrators, recommending innovative ways to improve processes. Administers cycle-work while maintaining accuracy, efficiency and consistency across processes. Develops and maintains department documentation and training aids. Acts as primary resource for team members.

Duties and Responsibilities:
• Primary liaison with brand labor teams to assess CBA's and interpret content for necessary change management in the related HRIS system(s)
• Supports claims, contributions, and other data assessment initiatives as needed to assist the brand labor team(s) and third-party union administrators
• Oversees Union Remittance payments per the CBA's to ensure compliance and accuracy
• Develops and supports training of new CBB Coordinators
• Creates documentation and training of standard operating procedures for CBB team; ensuring current processes are reflected
• Responsible for hiring, training, and developing hourly support team
• Manages performance through performance planning, coaching, appraisal and disciplinary efforts
• Monitors administrative integrity, develops tracking systems to monitor assigned benefit program transactions and makes technical system improvement recommendations
• Oversees the integrity and accuracy of financial data and vendor payments for plan reconciliation.
• Stays current on benefit trends and applicable legislation

Qualifications:
• Bachelor's Degree or equivalent combination of education and work experience.
• Minimum of 5 years of related work experience in Benefits Administration, claims processing, collectively bargained benefits or other benefits related area
• Intermediate MS Office, Visio and Project skills
• Advanced Excel skills
• HR systems knowledge Preferred Qualifications: (List any preferred qualifications (like to haves) for the role - could include advanced educations, certification(s), or knowledge)
• Human Resource certification (CBP, SHRM, etc).
• HR systems knowledge.
• Reporting tools knowledge.
• Familiarity with payroll, and HR generalist topics a plus.
• Proficient with Microsoft Office Suite or related software.
• Thorough understanding of functional analysis and system design.
• Experience with SuccessFactors
• Experience with Kronos

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

ME/NC/PA/SC Salary Range: $75,040 - $112,560

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.