Platform Engineer IV - AV/MTR

Category/Area of Expertise: IT & Technology
Job Requisition: 478318
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Infrastructure - End User (5118605)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Platform Engineer IV is an experienced Engineer with a demonstrated track record of providing expertise and leadership in the design, configuration, and management of all corporate, distribution center and retail Audio-Video and MTR devices and associated supporting services. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the AV/MTR and services area of the enterprise. This will include translating business and technical requirements into well engineered, tested, and deployed AV/MTR technology solutions by gathering user requirements and defining system functionality. The Platform Engineer IV can significantly impact a project both as individual technical contributor, technical leader and mentor to more junior Engineers.

Our flexible/hybrid work schedule includes 4 in-person days at one of our core locations and 1 remote day. Our core office location is Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Provide 3rd Level technical support, set up and installation of Microsoft Teams Rooms (MTR) technology and AV equipment for the Salisbury and ADUSA Executive offices.
• Provide subject matter expertise in the analysis, design and preparation of AV/MTR technology solutions to meet business needs
• Provide MTR/Audio Video technical setup and support for C-Suite level conferences, events or meetings in partnership with our Executive Support team.
• Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap.
• Work with the Enterprise AV Manager on coordinating day-to-day operation support (Incidents/Requests)
• Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost-effective manner considering all budget aspects including total cost of ownership.
• Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository.
• Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.
• Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools.
• Works to influence project/team leaders regarding solution design, process and/or approaches.
• Acts as communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.
• Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities.
• Thorough understanding of the business strategy, operations, markets, and key stakeholders.
• Review's business processes to understand capability gaps and opportunities
• Recommends Innovations and business processes /systems simplifications
• Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance.
• Identifies opportunities and leads specific initiatives for improving way of working in teams and in eliminating technical debt
• Develops solutions to highly complex technical issues and problems that impact multiple areas or disciplines.
• Communicates with internal team members across multiple areas and client team members.
• Acts as a project/team leader regarding solution design, process and/or approaches.
• Acts as a subject matter expert on MTR/AV technology solutions
• Responsible for coaching/mentoring junior engineers
• Consistently delivers very high-quality work in cross-functional environments - seen as a consistent and high-performing technical leader among peers
• Has a balanced approach to team empowerment and leadership driving successful brainstorming sessions and solid technical conclusions to work approaches while modeling self-accountability, continuous development and team contributions.

• Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience)
• 8 or more years of experience in relevant job or field of technology.
• Demonstrated experience with managing/deploying and supporting AV technology, Microsoft Teams Room technology or other related collaborative technologies in a widely distributed enterprise environment.
• Experience providing MTR and AV support for C-Suite/Company leadership events/meetings.
• Experience in an advanced role or technical capacity.
• Experience, directly or indirectly, managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills.
• Deliver above-board customer service with a positive attitude!

• Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study
• Strong leadership and communications skills
• Experience providing support for C-Suite level events/meetings.
• Experience in retail or grocery preferred.