Experience Designer

Category/Area of Expertise: Product Management
Job Requisition: 457141
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: CF Product Management (5157909)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

We are seeking a highly skilled designer to join our Experience Design team. A successful candidate will influence product strategy, be a collaborative and eager contributor, execute with excellence, and lead product prototyping and UX design within the Offers & Coupons domain. This is an opportunity to join a fast-paced team, think holistically about design and change the current grocery landscape.

The Experience Design team has an effective partnership with Product Management and Development teams. We collaborate with engineers, product owners, brand clients and other executives throughout the product development lifecycle. The position requires a customer focus, a data-informed approach, and awareness of current practices for mobile and browser UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to perform at a high level.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

• Applies user centered design methods to design elegant, simple and intuitive solutions that aligns business goals and user needs - specifically within the Offers & Coupons domain
• Advocates for the customer throughout the product lifecycle - ensuring their needs are central to design decisions
• Partners with User Research team and conducts remote user research to validate concepts and design decisions
• Collaborates, coordinates, and influences design peers to deliver a consistent and cohesive user experience across our digital platforms
• Bring a mobile-first mindset to cross-functional collaboration with product, engineering, and business stakeholders
• Present work effectively to a range of audiences, from design teams to business stakeholders and executives, tailoring the level of detail appropriately
• Takes pride in producing clear deliverables including flows, wireframes, visual design, high-fidelity comps, and front-end annotations
• Documents expected transitions, animations and micro-interactions through prototypes as needed
• Delivers work that adheres to brand standards, WCAG 2.0 accessibility guidelines, internal design system and experience principles
• Partner with scrum teams to ensure designs are implemented as intended and help resolve unexpected challenges during development
• Champion continuous improvements to the customer experience by leveraging market analysis, customer feedback, usage analytics, stakeholder input, and design research insights

• At least 3 years of experience in an ecommerce or digital agency as a product designer, user experience designer, interaction designer, or similar role
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Experience working with User Research or conducting research, interpreting and applying findings
• Proficiency in design tools such as Figma, etc., and understanding of front-end development technologies
• Experience working in product operating model a plus

• Experience with ecommerce and transactional experiences strongly preferred
• Comfortable designing experiences for native app and responsive web
• Experience working with design systems and adapting white label solutions for multiple brand applications
• A portfolio that demonstrates systematic and creative design thinking as well as a deep understanding of UX/UI best practices
• Ability to navigate constraints and complexity while maintaining composure; recognizes when to push back diplomatically, apply the right UX methods and rigor accordingly, and asks for help and direction when needed
• Thinks deeply to understand the problem space and is curious to rapidly explore potential solutions that aligns with customer needs
• Constantly explores ways to improve the way our products work AND look
• Has a collaborative spirit; enjoys working closely with colleagues in design, research, product management and engineering
• Organized, driven and excited about designing the future of online grocery
• Seeks data and leverages research to uncover user needs, inform ideation, and validate design decisions
• Effective at working in all phases of design from research, ideation, execution, and optimization
• Is energized by problem-solving and loves to develop practical solutions for difficult problems.
• Is attuned to emerging design trends, methods, and patterns
• Anticipates technical considerations when designing