End User Administrator III - IVR Tools

Category/Area of Expertise: IT & Technology
Job Requisition: 456104
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure - End User (5118592)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The End User Administrator III will provide expertise and leadership in the design, configuration, and management of all corporate, distribution center and retail digital media devices and associated supporting services. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the media device and services area of the enterprise.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL, and Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs
• Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap
• Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost-effective manner considering all budget aspects including total cost of ownership.
• Develop and implement solutions using the Microsoft Stack to address business needs and drive digital transformation.
• Manage software licenses, maintain critical applications, and provide robust support for SharePoint and related Microsoft Stack solutions.
• Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository.
• Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.
• Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools.
• Acts as communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.
• Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities.
• Thorough understanding of the business strategy, operations, markets, and key stakeholders.
• Review's business processes to understand capability gaps and opportunities
• Recommends Innovations and business processes /systems simplifications
• Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance.
• Works as 3rd level support to help resolve issues within area of responsibility
• Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, challenges others to do the same
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

• Bachelors Degree in Computer Science or Technical field; equivalent.
• Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology

• Master's Degree in relevant field of study preferred.
• Experience in retail or grocery preferred.
• Microsoft Stack (SharePoint, OneDrive, Office, Teams, Exchange, etc.)
• Collaboration Tools (Smartsheet, Mural, Canva, etc.)