Azure Platform Reliability Engineer IV

Category/Area of Expertise: IT & Technology
Job Requisition: 478526
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Greenville Data Center - It (5118616)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Platform Reliability Engineer will help ensure service availability, identify and automate manual processes, and bridge the gaps between product development teams and operations. Implementing operational improvements in availability, latency, performance, efficiency, change management, monitoring, incident response, patch management and capacity planning are all within scope for this role. Whether it's done through code, the introduction of modern tools, and/or better processes - continuous improvement and efficiency is the goal.

You'll provide operational excellence with troubleshooting skills and ownership in supporting various Azure services. The role also requires managing Linux servers in the cloud, and the candidate must have a strong Linux background.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC & Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis

Duties and Responsibilities

• Builds, manages, and operates Azure Core Services with automation and infrastructure as code
• Manages and operates the continuous delivery framework and tools; manages and automates the lifecycle of platform components and supports product teams
• Leverages cloud architecture, applying site reliability principles and full‑stack troubleshooting skills across network, application, security, identity, OS (including Linux), containers, on‑prem, and distributed services
• Provides reasoning about system & application architecture; reviews code to improve reliability
• Identifies automation opportunities to improve patching, service health, manageability, reliability, and telemetry
• Owns, triages, investigates, and resolves service issues with a focus on communication, learning & teaching
• Designs process or technology solutions that monitor, identify, and resolve system and deployment issues pre‑ and post‑production, ensuring measurable KPI improvements
• Drives security and compliance for services in accordance with Azure compliance requirements
• Engages in service capacity planning, forecasting, and cost optimization
• Creates and documents Runbooks, operational procedures, and standards in Confluence
• Communicates at a deep technical level with engineering, PM, and product teams
• Works within agile/scrum project teams in a support role
• Remains current on new technologies, methods, coding practices, TDD, CI/CD, and operational excellence
• Manages, supports, and troubleshoots Linux servers and Linux-based workloads running in cloud environments
• Implements and automates Linux system operations, patching, performance tuning, and hardening

• Bachelor's Degree in Computer Science or related field (or equivalent work experience)
• 8+ years IT infrastructure experience (server, storage, network, security, identity)
• 3+ years hands‑on experience with IaC tools: ADO, ARM, Terraform, Ansible, PowerShell, Python, azcli, GitHub
• 4+ years of hands‑on operational experience supporting the following (or related areas):
  • Azure Virtual Network, VWAN, ExpressRoute, Load Balancers, routing (BGP), firewall concepts
  • Azure Identity: AAD, PIM, Conditional Access, MFA, AD Connect, Defender, Key Vault
  • Azure Governance, Security, Monitoring, Workbooks, Compliance, Cost
  • Azure VMs, Containers, Kubernetes/OpenShift (infrastructure side)
  • Azure Storage, Backup, Site Recovery, Data Lake

• Production experience in Cloud technologies: Azure IaaS, PaaS, networking, Azure Functions, Automation, Runbooks, Workbooks, Insights, Security Center, Azure Monitor, Log Analytics
• Strong experience working in a Linux based environment
• Ability to design and script telemetry, alerting, and self‑healing service capabilities
• Ability to work in an Extreme Programming environment with paired programming/operations
• Able to facilitate diverse teams, multitask, and perform under pressure
• Experience in capacity planning, forecasting, performance analysis, and system tuning
• Technical and operational expertise in Windows/Linux/VMware/Hyper‑V/AKS, SQL/No‑SQL DBs, IaaS, PaaS, FaaS, Data, BCDR, Security, Storage, Networking, Monitoring, Identity
• Strong background in Linux system administration, cloud-based Linux operations, automation, scripting, patching, troubleshooting, and tuning
• Experience managing code repos, build systems, and CI/CD pipelines
• Experience with infrastructure/configuration as code and auto‑scaling services
• Worked in DevOps and Agile environments, with both development and SRE mindset
• Strong system troubleshooting and problem‑solving skills with a sense of ownership
• Participation in on‑call rotation and retrospectives
• Blend of both Development and SRE mindset (i.e., software and infrastructure)
• Azure Administrator Certification

• Certification in Azure DevOps & Azure Solutions Architect