Analyst III HRIS Demand

Category/Area of Expertise: HRIS
Job Requisition: 467195
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Talent Management Administration (5166370)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The HRIS Demand Analyst is a storyteller, translating common-language business problems and opportunities into technical stories. The primary purpose of this role is SME level knowledge, governance, and requirements gathering for all US HR Systems-related demand management and business processes (including cloud-based apps and on-premises solutions) supporting Ahold Delhaize's US Associate population of over 200,000 active associates. Includes in-depth understanding of the demand management landscape, business processes end-to-end as well as working understanding of key systems and upstream/downstream impacts. The HRIS Demand Analyst is responsible for US HR Systems Related Demand Management, including Detailed Business Analysis, Establishing Requirements, Prioritization, End User Change Management, as well as ensuring critical HR Systems projects are operating effectively. This role develops strategies to define, analyze, and prioritize changes required to support US Business Services and our Brands. It also analyzes, maintains, monitors and modifies US HR Systems demand management processes across all HR Systems (including cloud-based systems and on-premises systems). Responsible for oversight of the demand management process, including Prioritization Pipeline integrity, business requirements documentation standards and protocols, support of global demand processes, and metrics across all US HR initiatives. This role will leverage US business process awareness, data driven insights, and strong system knowledge to conduct business analyses to effectively create and deliver the US HRIS roadmap. This role uses HR systems knowledge, data analysis and insights, process improvement skill sets, stakeholder engagement, and change management and adoption skills to support delivery of new HR system capabilities. Partners across all HR functions including US brands, Business Services, local and global IT, and all Global Product Owner and Enterprise Platform Teams to deliver innovative change that drives measured improvements for our Brands - with a strong focus on Retail Operations. Serves as US HRIS business process and requirements experts for the HRIS, and Global Product Owner and Enterprise Platform Teams.

• Primary Liaison with US Brands related to HR Systems and related processes
• Gather and document requirements from customers related to new demand requests.
• Conduct business requirements analysis related to demand requests identify key stakeholder engagement, and conduct a detailed impact assessment
• Accountable for stakeholder engagement - facilitate meetings and dialogues between stakeholders, customers, HRIS, and local and global IT partners to ensure alignment
• Work closely with the Product Owner, Business Analyst, and Adoption Specialists to ensure solutions align with business goals and user needs.
• Demonstrate a deep understanding of the business processes related to all relevant systems
• Demonstrate an understanding of functionality, maintenance and support of the core HR systems
• Demonstrate the ability to teach/train/mentor other team members and communicate professionally with business customers
• Serve as primary subject matter expert for HR system related core processes within all HR systems
• Estimate and evaluate effort for scheduled projects and Business as Usual operational changes.
• Provide ad-hoc reporting and analysis to support project work
• Develop and maintain appropriate process documentation for assigned projects
• Provide input on the impact assessment for SAP half yearly releases and provide support to the HR Operations team in defining and delivering testing requirements.
• Manage functional review activities to include creating business requirements standards, demand management checklists, resolving business process questions and concerns, and making improvement recommendations for prioritization pipeline, presentations and formal executive reviews
• Collaborate with design teams, global, and other personnel to streamline application services
• Use HR system and process knowledge to influence business processes and decisions, creating an HR competitive advantage for our diverse retail brands, supply chain, and shared services customers
• Partner with Brands and Global Product Owner and Enterprise Platform Teams to improve the HR User Experience for HR systems, applications and technology - evaluating operational pain points and developing enhancement suggestions.
• Identify the need for and manage theframework of demand management policies and protocols to ensure successful change implementation.

• Bachelor's Degree or equivalent combination of education and related work experience.
• Certifications in Project Management, Business Analysis, or similar preferred
• 4+ years of HRIS or significant proven HR analytical experience.
• Critical thinking skills
• Intermediate MS Office - especially Excel
• Written and spoken communication, ability to actively listen and understand/discern meaning, and ask thoughtful followup questions to ensure clarity; comfort in talking and presenting to multiple levels in the organization
• Ability to analyze complex data sets and derive actionable insights
• Strong attention to detail
• HR System and Process Knowledge
• Strong problem solving skills to address business challenges
• Self-starter and able to work independently
• Aptitude for comprehending and leveraging both HR and technical concepts for continuous improvement and process re-design.
• Strong interpersonal skills to work effectively with cross-functional teams.
  • Ability to build and maintain relationships with stakeholders at all levels.
• Flexibility to adapt to changing business needs and priorities.
  • Openness to learning new technologies and methodologies.
• Thoroughness in documenting processes and requirements.
• Creative thinking to identify and implement innovative solutions.
• Proactive approach to staying updated on industry trends and best practices
• Able to handle multiple priorities and maintain a high level of confidentiality
  • Systems knowledge including:
  • SuccessFactors Employee Central
  • SuccessFactors Learning
  • SuccessFactors Recruiting & Onboarding
  • SuccessFactors Talent
  • SuccessFactors Employe Central Payroll (ECP) Replication
  • SuccessFactors Employe Central Payroll (ECP)
  • MuleSoft Integration Layer
  • Kronos
  • HR Mecca
  • OrgVue
  • FileSoft
  • PeopleFluent
  • Key Vendor Integrations
  • Filenet
  • Custom In-House Solutions: BU, PTO Admin, UDF, Union Ben Admin (UBA), & Union Contribution (UFC)