Senior Lead, Supply Operations (Bangkok Based, Relocation Provided)

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

In This Role, You’ll Get To: 

• Identify problems and opportunities to improve extranet efficiency, partner engagement, and self-service capabilities, ensuring a seamless experience for partners. 

• Lead end-to-end projects or a collection of projects, with a primary focus on change management for new launches on the extranet. 

• Benchmark extranet features and functionalities against other OTAs to design innovative and competitive solutions. 

• Collaborate closely with Product Management and Development teams to design, implement, and roll out solutions, while supporting testing and analyzing results. 

• Analyze data to provide actionable insights, enabling stakeholders to make informed business decisions. 

• Be a subject matter expert in Agoda tools and systems, driving continuous improvement and adoption. 

What You’ll Need to Succeed 

• Problem Solving & Solution Designing: Expertise in identifying complex challenges, analyzing root causes, and designing innovative, data-driven solutions that align with business goals and enhance extranet efficiency. 

• Project Management Expertise: Ability to independently lead mid-large scale global projects ranging of various complexity while ensuring timely delivery and quality outcomes. 

• Technical Mindset: A genuine interest in learning about systems, tools, and logic.  

• Data & Analytical Skills: Can utilize data skills to interpret complex datasets, transforming them into actionable insights which can help stakeholders make better informed decisions, ensuring better experience for our partners. An understanding of SQL and data visualization tools like Superset and/or Tableau is preferred. 

• Strong Communication Skills: Is proactive in relaying information to stakeholders. Capable of conveying complex information clearly and effectively to a diverse audience. Comfortable with both written and verbal communication. 

• Stakeholder Management: Proven ability to manage relationships with stakeholders across different levels and locations. Ability to understand and manage expectations and requirements effectively. 

• Proactive and Fast-Paced: Ability to operate in a dynamic environment, responding quickly to changes and challenges, and driving initiatives forward. Can prioritize and work on multiple tasks simultaneously. 

• Ownership Mentality: A self-starter who takes full ownership of their domain, ensuring that issues are not just identified but also resolved.

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.