Senior Global Mobility Analyst (Bangkok Based)
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Senior Global Mobility Analyst, Agoda, Bangkok
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Senior Global Mobility Analyst to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role.
The Global Mobility Senior Analyst / Analyst plays a key role in supporting Thailand immigration operations and delivering a reliable and positive employee experience for new hires and internal transfers. This role focuses on strong execution, coordination, and analytical support of immigration processes, while contributing to process improvements and people services initiatives.
As Agoda continues to evolve, this role offers opportunities to grow into broader employee lifecycle activities, including additional mobility services and global immigration support.
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Local Candidates only
In this role, you will get to:
- Support and coordinate Thailand immigration processes for expatriate employees, including new hires, relocations, and assignments
- Execute assigned tasks accurately and on time, in line with service level agreements and quality standards
- Advise and support employees and internal stakeholders on immigration processes, requirements, and timelines
- Ensure employees receive clear, sufficient, and accurate visa-related information throughout the process
- Monitor case progress, maintain documentation, and provide timely updates to stakeholders
- Identify task-level or process issues and either resolve them independently or escalate clearly with recommendations
- Take ownership of assigned workstreams and suggest practical improvements to processes and workflows
- Support the development and implementation of mobility team process improvements and documentation
- Collaborate with cross-functional teams to support people services transformation initiatives
As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support.
Desired Skills and Experience
- Bachelor’s degree or equivalent qualification
- Excellent command of English and Thai, with the ability to work with Thailand government authorities and global embassies
- Minimum 3 years of Thailand immigration experience; experience in a BOI-registered company preferred
- Strong attention to detail and accuracy
- Solid problem-solving skills and ability to interpret policies and regulations
- Good organizational and time management skills, with ability to manage multiple cases
- Experience in HR operations, shared services, or process improvement is a plus
- Strong interpersonal skills with a customer-service mindset
- Professional, discreet, and able to handle sensitive information
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion