Senior Client Success Manager- Activation (P3225)
84.51° Overview:
84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.
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In the Client Success Manager – Activation role, you will support management of client accounts, execution & pacing. You will provide both Media & Incentives platform & execution domain expertise. You must be comfortable working in a fast-paced and evolving environment, have a high standard for quality and strive to ‘wow’ your clients and partners.
RESPONSIBILITIES:
- Supports aligned client success partners within pod on developing strong client relationships & understanding of overarching client goals. Eventual goal to manage 1-3 small/growth accounts.
- Delivering accurate and timely audience sizing
- Assist with campaign intake and campaign tracking.
- Responsible for reporting, pacing, and review of wrap reports.
- Bring forward ideas for campaigns & workflow processes
- Working effectively with cross functional team to execute against client campaigns. This includes Sales, Campaign Operations, Creative, Product Strategy, and Data Scientists
- Ability to work independently to ensure success of high volume of campaigns executed, while also agile to successfully work with a cross-functional team.
- IO/brief management; support clients as invoicing/billing questions arise.
- Provide clients system access & owning new client setup
QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- Bachelors' degree B.A. / B.S or equivalent work experience
- Strong attention to details and project management skills
- Analytical acumen to make decisions
- Technical acumen to leverage key tools in a timely and accurate manner
- Strong interpersonal skills and ability to work cross-functionally
- Excellent communication, presentation and interpersonal skills
Pay Transparency and Benefits
- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- HSA
- Health Reimbursement Account
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
Vacation and Time Off
- Sabbatical
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Leave of Absence
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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