About the Role
iCapital is seeking a Senior UX Writer to enhance the user experience across the iCapital platform by crafting clear, engaging, and user-centered content across all products. This role plays a critical part in shaping how users interact with experiences, including AI-driven capabilities, by defining intuitive inputs and ensuring clear, consistent outputs. The ideal candidate will collaborate closely with cross-functional partners, including product leadership, to elevate content standards and ensure users navigate the platform with clarity and confidence.
This individual will operate as both a hands-on contributor and a strategic leader, helping to shape and scale the design system content guidelines and governance frameworks while supporting the complexity of a multi-language, multi-currency product environment.
Responsibilities
- Operate as both a hands-on contributor and a strategic leader.
- Create clear, consistent, and user-centered content that guides clients through complex application workflows, subscription and onboarding journeys.
- Drive content design leadership by shaping and evolving iCapital design system writing style guides, reusable patterns, and governance frameworks to ensure consistent, multi-language and multi-currency experiences across platforms.
- Guide content recommendation through design critiques, content reviews, and collaborative workshops.
- Ensure all content aligns with accessibility standards, regulatory guidelines, and plain-language best practices.
- Manage multiple priorities and deliver high-quality content solutions.
- Collaborate cross-functionally with the UX, Product, Legal and Compliance teams and business stakeholders to translate requirements into effective content solutions.
Qualifications
- 7+ years of experience in UX writing, content design, or digital product content strategy
- Bachelor’s degree in English, communications, journalism, UX design, human-computer interaction, or a related discipline, or equivalent experience with financial services, or other regulated industries
- Demonstrated experience designing application flows, subscriptions, onboarding journeys, and user guidance for digital products
- Provide clear, user-focused writing for complex systems or enterprise applications
- Experience developing and building design systems, content standards, and governance frameworks
- Proficiency with collaboration and design tools such as Figma, Confluence, or similar platforms
- Strong stakeholder management and cross-functional collaboration skills
- Experience working in fast-paced product environments
- Familiar with accessibility standards such as WCAG 2.1 AA and inclusive design principles
- Experience working with AI-assisted content tools
- Experience working within legal, regulatory, and compliance review processes, collaborating closely with cross-functional teams to ensure designs meet approval requirements
- Portfolio, website, or any other relevant link to your work in your resume is required
Benefits
The base salary range for this role is $160,000 to $190,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
