Job Description
CapTech's Customer Experience (CX) team seeks a Product Designer with a track record of designing digital experiences that are intuitive, impactful, and accessible. As a Product Designer, you help influence user behavior and strengthen brand-to-customer relationships by contributing to the delivery of elegant and engaging digital products and services. You will partner with project managers, user researchers, senior product designers, content strategists, and developers to bring end-to-end digital experiences to life. Your work will be mostly hands-on and focused on client delivery. You'll grow your skills alongside experienced design leaders and contribute to the growth of our practice.
Qualifications
- Creating personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that follow interaction design and usability best practices
- Working with the project team to deliver high-quality client work and sharing knowledge with peers
- Presenting design concepts and rationale to clients and internal teams clearly and persuasively
- Producing clean, concise presentations that explain the reasoning behind your designs
- Giving constructive feedback on experience design, including interactions, information architecture, content, layout, and alignment with goals and brand
- Supporting competitive assessments and researching design and technology trends
- Contributing to the evolution of CX methods, capabilities, approaches, and tools
- Attending and taking part in CX meetings and trainings
- Taking part in professional development and industry involvement
- Applying user interface design best practices across platforms, including web, OS-native, and embedded apps
- Advocating for accessible experience and visual design with clients and team members
- Exploring AI-powered design tools and workflows, keeping up with emerging technologies, and trying new approaches to improve creativity, efficiency, and impact
Qualifications
- 3–5 years of professional experience in product, UX, or interaction design, ideally in a design consultancy or digital agency
- 4-year degree in design, HCI, or a similar field preferred
- Able to manage multiple workstreams at once while delivering on time and within scope
- Experience in several areas of human-centered design, such as user research, experience strategy, information architecture, experience design, content strategy, and customer insight
- Strong written, verbal, conceptual, and visual communication skills
- Proficiency in Figma is required, including designing developer-ready visual assets and UI components. Familiarity with auto layout, component libraries, variables, and design tokens is preferred.
- Experience with AI-powered prototyping tools (such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar) is a plus
- Proficiency with PowerPoint, Illustrator, Photoshop, and InDesign is a plus
- Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus
- Working knowledge of Agile product development lifecycles and practices is a plus
- Familiarity with WCAG 2.2 accessibility standards and inclusive design principles is a plus
Additional Information
We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email lmassa@captechconsulting.com. At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
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Company Description
CapTech is a national technology and management consulting firm. Our Government portfolio designs, builds, and modernizes the systems that government organizations depend on to serve residents: benefits and claims platforms, case management, data and analytics, and the digital services citizens and employers actually touch. We are a delivery-first firm: the people who sell the work stand next to the people who do it, our consultants are employees rather than subcontractors, and our reputation in this market rests on programs that go live and stay live.
