StellaService is an agile and lean environment where products are shipped at the speed of light—and all employees play an integral part in developing the StellaService platform, regardless of their background and expertise. StellaService combines the energy and frenetic pace of a start-up with the financial backing of an established company. The company’s teams work together to define the future of customer service, and they believe in working hard and having fun while they do it.
StellaService—named 'The Nielsen For Customer Service' by Forbes—objectively measures online retailers' customer service performance. The company produces insights and ratings, which are used by marketers and operators at leading e-commerce companies including Ralph Lauren and Walmart. StellaService’s data helps companies improve their customer service and run more effective marketing campaigns. The company recently raised a $15 million Series C funding round to help fuel StellaService’s continued expansion and product innovation.