Workplace Coordinator, Customer Engagement
What You Can ExpectIn this role, you will serve as the face of Zoom's Tokyo office, creating meaningful experiences for customers, employees, and visitors at one of our most important customer-facing sites in the region. You will lead day-to-day operations while supporting high-impact customer events and Experience Center programming, ensuring every touchpoint reflects Zoom's standard for world-class service. Beyond office management, you will play an active part in the planning and execution of Zoom's new Tokyo office relocation, collaborating with contractors, internal stakeholders, and a global Real Estate and Workplace Services team spanning markets from Singapore to San Jose. Full professional fluency in Japanese and English is required for this role. This position requires on-site presence five (5) days per week at our Tokyo, Japan office. Remote or hybrid arrangements are not available for this role.
About the TeamThe Real Estate and Workplace Services team at Zoom drives the physical environments and workplace experiences that enable Zoom's global workforce to do their best work. Operating across major offices in the Asia Pacific region and beyond, this team ensures every Zoom location is a welcoming, functional, and connected space for Zoomies and customers alike. As a member of the Tokyo team, you will contribute to a growing APAC presence with close ties to counterparts in Singapore, Sydney, Mumbai, and the broader global organization.
Responsibilities- Operate the Tokyo office end-to-end, managing facilities, vendor relationships, preventative maintenance, badge access, shipping and receiving, and catering coordination to maintain a safe, welcoming environment for all employees and guests.
- Lead on-site health and safety protocols, including emergency procedures and evacuation planning, as an active member of Zoom's local health and safety team.
- Deliver exceptional customer and visitor experiences by welcoming guests, pre-registering attendees, and serving as the primary on-site point of contact during all customer visits and Experience Center events.
- Support the planning, coordination, and execution of customer-facing and internal events, covering room setup, AV readiness, catering logistics, and post-event wrap-up.
- Manage virtual reception across the APAC region and collaborate with regional Workplace Coordinators in Singapore, Sydney, and Mumbai to align on standards, share best practices, and support cross-regional initiatives.
- Coordinate Zoom's Tokyo office relocation by serving as the on-the-ground liaison for construction and fit-out activities, tracking milestones, flagging issues, managing FF&E procurement, and supporting Day 1 readiness planning.
- Partner with administrative and onboarding teams to support new hire workspace setup, badge issuance, office orientation, vendor contract records, purchase order tracking, and budget reporting.
What We're Looking For- 2 or more years of experience in workplace coordination, office management, facilities, events, or an executive briefing or customer engagement environment, with a demonstrated track record of delivering high-quality employee and customer experiences.
- Experience supporting or coordinating customer-facing events, VIP visits, or executive programming, with strong attention to logistics, setup, and real-time problem-solving.
- Stakeholder and vendor management experience, including familiarity with preventative maintenance processes and health and safety protocols.
- Experience with internal facility ticketing systems and a proven ability to manage workloads within established SLAs; office relocation or build-out experience is a plus.
- Organized, self-directed approach to work with the ability to manage competing priorities and drive projects to completion with minimal direction.
- Full professional fluency in Japanese and English (written and spoken) is required.
- Proficiency in workplace tools including the Zoom Workplace platform, Microsoft Office or Google Workspace, and facility management systems.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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