What makes this a great opportunity?This is an exciting opportunity to join Suntory Global Spirits and become part of the team at the Auchentoshan Visitor Centre, helping bring one of Scotland's distinctive single malt whisky brands to life for visitors from around the world.
As a Visitor Centre Assistant, you'll be at the heart of creating memorable experiences, sharing Auchentoshan's unique heritage, craftsmanship and whisky-making story through engaging distillery tours, tastings and exceptional customer service.
No two days will be the same. From welcoming visitors and delivering guided experiences to supporting retail, events and exclusive tastings, you'll have the opportunity to develop your knowledge of Scotch whisky, build valuable hospitality and customer service skills, and contribute to the success of our Brand Home.
If you're passionate about people, enjoy creating memorable experiences and thrive in a varied, customer-facing environment, this could be a fantastic opportunity to grow your career with Suntory Global Spirits.
Role Responsibilities - Deliver engaging and memorable distillery tours and whisky tastings, sharing Auchentoshan's history, heritage, production process and whisky portfolio with visitors.
- Provide exceptional customer service, ensuring every visitor receives a warm welcome and an enjoyable, premium brand experience.
- Work flexibly across the Visitor Centre, including guided tours, retail, tasting experiences, group visits, corporate events and private functions.
- Support retail sales and commercial targets through product recommendations, upselling and promotion of premium visitor experiences.
- Assist with daily Visitor Centre operations, including opening and closing procedures, bookings, customer enquiries and administrative activities.
- Maintain high standards of retail presentation, stock management, replenishment and accurate cash handling.
- Support the planning and delivery of special events, private experiences and group visits.
- Work collaboratively with colleagues and distillery teams to maintain a safe, welcoming and well-organised environment.
- Take ownership of daily responsibilities, identifying opportunities to improve visitor experiences and operational efficiency.
Qualifications - A genuine passion for delivering exceptional customer service and creating memorable visitor experiences.
- Excellent communication and interpersonal skills, with the confidence and enthusiasm to engage a wide range of audiences.
- Strong storytelling and presentation skills, or a willingness to develop these through training and experience.
- A positive, approachable and collaborative attitude, with the ability to work effectively as part of a team.
- Good organisational skills, attention to detail and the ability to manage multiple responsibilities in a busy environment.
- Commercial awareness and an interest in promoting products, experiences and retail opportunities.
- An interest in Scotch whisky, craftsmanship and heritage, with enthusiasm for developing product and brand knowledge.
- Previous experience in hospitality, retail, tourism or another customer-facing environment would be advantageous but is not essential.
- Experience delivering tours, tastings, presentations or supporting events would be beneficial.
- Basic IT skills and the ability to learn booking, retail and stock management systems.
- Flexibility to work weekends and occasional evenings to support Visitor Centre operations and events.
