Our StoryAt Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.
Great Place to Work
Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at careers.alight.com .
This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hireThis is a temporary position with an anticipated duration of three months.
Position Summary
The Bank Account Verification Specialist supports customers through bank account and identity verification while helping protect customer accounts from unauthorized activity and fraud.
In this role, you will review bank account verification results, guide customers through identity verification when additional authentication is required, identify discrepancies or concerns, and determine the appropriate next step based on established procedures.
This position requires telephone customer service experience, communication skills, attention to detail, and the ability to handle sensitive conversations, follow established procedures, and recognize when information requires additional review.
Key Responsibilities- Review bank account additions or changes that require additional verification.
- Evaluate verification results and follow established procedures to determine the appropriate next step.
- Guide customers through enhanced identity-verification requirements when needed.
- Ask open-ended and clarifying questions without leading customers toward specific answers.
- Apply strong listening skills to identify objective inconsistencies between customer-provided information, account information, verification results, and other authorized security indicators.
- Recognize unusual, incomplete, contradictory, or inconsistent information and escalate concerns appropriately.
- Explain security and verification requirements clearly while maintaining a positive customer experience.
- Help de-escalate customer frustration when additional authentication or documentation is required.
- Follow approved alternative verification processes when standard identity verification cannot be completed.
- Accurately document verification results, customer-provided information, exceptions, decisions, and actions taken.
- Navigate multiple systems while maintaining an active customer conversation.
- Protect confidential customer, financial, authentication, and identity information.
- Follow established fraud-prevention, security, privacy, and documentation procedures.
Required Qualifications- Minimum of 3 years of telephone-based customer service experience, preferably in a high-volume, complex, or regulated customer environment.
- Efficient listening and questioning skills with the ability to identify discrepancies or information requiring additional clarification.
- Demonstrated ability to handle sensitive or challenging customer interactions professionally.
- Attention to detail and ability to follow established procedures consistently.
- Ability to exercise sound judgment and escalate concerns appropriately.
- Ability to accurately document customer interactions and decisions.
- Comfortable navigating multiple systems while communicating with customers.
- Experience in fraud prevention, financial services, banking, identity verification, investigations, benefits administration, or account security.
- Experience working with identity or account-verification processes.
- Familiarity with fraud-prevention concepts, social-engineering risks, or account security controls.
- Experience supporting customers through additional authentication or security procedures.
Skills for Success- Critical listening and attention to detail
- Investigative and analytical thinking
- Customer-focused communication
- Sound judgment and decision-making
- Fraud and security awareness
- Ability to follow detailed procedures
- De-escalation and problem-solving skills
- Accurate documentation and case management
- Ability to remain neutral and professional during sensitive interactions
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
20.00 USD
Maximum :
25.00 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
