1 job for "Technical Support Service Desk Specialist - Level 2"

Senior Product Support Specialist - Poland

At Cornerstone OnDemand - Remote / Flexible

Posted on Oct 17

Senior Product Support Specialist - Poland

Remote / FlexiblePosted 27 days ago

ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.

In this role you will...

•Own complex cases end-to-end: integrations, APIs, data issues, multi-module configuration - to Earned Resolution, not ticket closure.
•Deliver Pro Desk as the primary expert: scheduled 1:1 sessions that replace CSM coaching with certified product expertise.
•Take escalated Live Chat and voice - real-time expertise when the customer's business is stuck.
•Reproduce and evidence defects: clean repro steps, logs, and breadth data that feed EIM scoring and the OneList.
•Mentor L1s daily - the 15-minute rule works because someone answers; claim hard cases at the line-up ('I've got it').
•Work AI-in-the-loop as default: copilot research, drafted responses reviewed, knowledge gaps closed.

You've got what it takes if you have...

•3+ years technical support with real troubleshooting depth - logs, APIs, SSO, integrations, data flows.
•Pod Specialist certification within 45 days; multi-product breadth valued.
•Teaching instinct: you make customers and L1s smarter in every interaction.
•Composure in escalated moments; documentation discipline that makes handoffs invisible.

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

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Perks and Benefits

Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA with Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(k) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Office Life and Perks
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Professional Development
- Tuition Reimbursement
- Promote from Within
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
Diversity And Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program