We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.
What will you do? - Install, commission, and maintain customer systems following established procedures to ensure optimal performance
- Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
- Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
- Proactively identify customer needs and recommend solutions that drive service growth
What are the key skills we are looking for: - Active Listening - intermediate level; understanding customer concerns to deliver tailored technical solutions
- Customer Orientation - intermediate level; building trust through responsive and professional service delivery
- Installation - intermediate level; setting up systems accurately to meet operational specifications
- Commissioning - intermediate level; validating system functionality before handover to customers
- Preventive Maintenance - intermediate level; conducting scheduled inspections to prevent equipment failures
- Problem Solving - developing level; diagnosing technical issues and implementing effective fixes
- Technical Documentation - intermediate level; maintaining accurate service records and reports
- Time Management - intermediate level; balancing multiple service calls while meeting deadlines
What qualifications will make you successful: - Technical expertise with the ability to work independently and apply procedures effectively
- Resilience and flexibility to handle dynamic field service environments
- Strong communication skills to engage customers and explain technical concepts clearly
- Commitment to safety standards and delivering high-quality service every time
What's in it for me? - Engaging, hands-on work with real impact on customer operations
- Professional development through technical training and certification opportunities
- Collaborative culture that prioritizes safety, quality, and continuous improvement
- Variety and autonomy in a role that keeps you moving and learning
Ready to bring your technical talent to a team that values excellence? Apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.
What will you do? - Install, commission, and maintain customer systems following established procedures to ensure optimal performance
- Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
- Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
- Proactively identify customer needs and recommend solutions that drive service growth
What are the key skills we are looking for: - Active Listening - intermediate level; understanding customer concerns to deliver tailored technical solutions
- Customer Orientation - intermediate level; building trust through responsive and professional service delivery
- Installation - intermediate level; setting up systems accurately to meet operational specifications
- Commissioning - intermediate level; validating system functionality before handover to customers
- Preventive Maintenance - intermediate level; conducting scheduled inspections to prevent equipment failures
- Problem Solving - developing level; diagnosing technical issues and implementing effective fixes
- Technical Documentation - intermediate level; maintaining accurate service records and reports
- Time Management - intermediate level; balancing multiple service calls while meeting deadlines
What qualifications will make you successful: - Technical expertise with the ability to work independently and apply procedures effectively
- Resilience and flexibility to handle dynamic field service environments
- Strong communication skills to engage customers and explain technical concepts clearly
- Commitment to safety standards and delivering high-quality service every time
