3 jobs for "Sr. Technician - Customer Engineering"

Sr. Technician - Customer Engineering

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Posted on Oct 24

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Cummins

Sr. Technician - Customer Engineering

Wuhan, ChinaSoftware EngineeringPosted 15 days ago

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Job Summary:

Builds, repairs, and prepares articles for testing and associated auxiliary equipment. Performs tests in accordance with set test methods and works with relevant engineering functions to develop and execute testing. Drives continuous improvement in test setup and testing methods. Aids in analysis of test data.

Key Responsibilities:

Works with performance engineers to develop measurement techniques; manages/leads test system and test article issue resolution process; manages system teardown consensus reviews, including data analysis, test and teardown reports. Participates in and leads Failure Mode Effects Analysis; performs data analysis, documents systems tests and calibration reviews in technical reports; presents test finding; prepares problem resolution Information for Failure Incident Reporting Group meetings; participates in problem solving teams. Coordinates programs including planning, scheduling, ordering and tracking. Participates in the maintenance of quality procedures. Develops and conducts training programs. Demonstrates adaptability and responsiveness to changing work needs and willingness to undertake new tasks as they become evident; initiates, develops, leads and participates in improvement projects. Manages own work and adjusts work priorities in order to meet the demands; participates in self- and team-audits and associated corrective action; plans and engages in continuous learning in order to be prepared for changing work demands. Performs other duties as required.

Competencies:

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Drives results - Consistently achieving results, even under tough circumstances.

Data Acquisition - Prepares samples, verifies equipment calibration and performs tests according to an approved standard procedure or work instruction in a manner which ensures, and results in, data that can be trusted and delivered to the engineer or customer.

Data Reporting - Prepares documentation in a manner which clearly organizes and presents testing methods, instrument settings, the data and analysis to allow the engineer and customer to understand the results and form accurate conclusions and recommendations.

Product Function Test System Design - Interprets test equipment specifications from test standards or lab customer requirements; selects and integrates appropriate equipment, instrumentation and software to control boundary conditions and collect measurement data; assesses capability of the lab equipment against the requirements and support infrastructure.

Test Setup and Configuration - Interprets test plan to determine optimal location and orientation within a test space in accordance with local safety and environmental requirements and fabricates required system with appropriate materials.

Test Article Build - Assembles test articles according to test requirements, including all necessary installation or accommodations for instrumentation, in a manner that allows the test articles to successfully undergo product functional test.

Preventative and Predictive Maintenance - Interprets machine and tool maintenance records and data to develop and execute preventative and predictive management strategies to drive continuous improvement within the manufacturing process.

Data Quality - Identifies, understands and corrects flaws in data that supports effective information governance across operational business processes and decision making.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education or equivalent experience in an appropriate STEM field is required.

Regionally applicable certification or two year Associates Degree from an accredited college or university in a relevant field of study may be required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2439503

Relocation Package Yes

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

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