- Role mission
Support the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey.
Ensure that customer feedback is translated into actionable insights that directly influence experience improvements.
Main Responsibilities
Voice of Customer (VoC) Program Execution
- Support implementation of the VoC governance and operating model
- Coordinate VoC workflows from engagement request to insight delivery
- Prepare structured inputs for decision-making forums
- Support Customer Engagement Council logistics and documentation
Customer Engagement Coordination
- Maintain the Engagement Registry and Research repository as the single source of truth
- Track customer interactions across teams and ensure alignment
- Support enforcement of engagement rules (frequency, prioritization)
- Enable coordinated, value-driven outreach
Customer Insights Activation
- Collect and structure feedback
- Apply the Start / Stop / Continue framework to experience insights
- Ensure insights are reusable and linked to product and experience improvements
- Contribute to the customer intelligence framework with specific tagging and segmentation
Adoption, Performance & Governance
- Track and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics team
- Support identification of experience gaps and friction points in the solutions journey
- Build and maintain dashboards linking customer feedback and adoption performance
- Contribute to measuring customer value realization
Solutions & Software Experience support
- Support documentation of end-to-end customer journeys
- Help identify and track customer pains and gains throughout the entire journey
- Maintain and follow up on a software and solutions experience improvement backlog
- Support initiatives driving software adoption and customer success outcomes
Feedback Loop into Solutions and Roadmaps
- Support translation of customer insights into actionable inputs for product and solution teams
- Ensure feedback is structured, prioritized and shared with relevant stakeholders
- Track how insights are reflected in roadmap decisions and improvements
Cross-Functional Coordination
- Work closely with CXCT, LoBs, marketing, strategy and other relevant digital teams
- Support execution of cross-functional experience improvements
- Ensure visibility of insights impacting performance and adoption through diligent project management and management of relevant dashboards
- Track action plans and follow-ups
Deliverables
- Formalized and maintained Engagement Registry and Research Repository
- Structured solutions-focused customer insights repository
- Dashboards tracking software adoption & experience KPIs
- Documented software journey maps and friction points
- Maintained software experience improvement backlog
- Insight summaries directly feeding product and experience decisions
Experience and Qualifications:
- 3-7 years in customer experience, software analytics, product marketing, or digital solutions
- Experience with software products, SaaS, or digital platforms preferred
- Familiarity with customer journey mapping and marketing analytics tools
- Background in industrial automation or digital industry is a plus
- Fluent English
Key Competencies
- Strong understanding of software experience and adoption drivers
- Analytical mindset with ability to connect usage data to customer insights
- Structured thinking and attention to detail
- Collaboration across product and business teams
- Execution-focused with ability to manage multiple inputs
What's in it for me? - Lead high-impact programs that directly improve customer satisfaction and loyalty
- Work in a role where your advocacy shapes business strategy and culture
- Collaborate with passionate teams committed to delivering exceptional experiences
- Grow your career through leadership opportunities and strategic project ownership
Bring your passion for customers to a team that's ready to listen - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
- Role mission
Support the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey.
Ensure that customer feedback is translated into actionable insights that directly influence experience improvements.
Main Responsibilities
Voice of Customer (VoC) Program Execution
- Support implementation of the VoC governance and operating model
- Coordinate VoC workflows from engagement request to insight delivery
- Prepare structured inputs for decision-making forums
- Support Customer Engagement Council logistics and documentation
Customer Engagement Coordination
- Maintain the Engagement Registry and Research repository as the single source of truth
- Track customer interactions across teams and ensure alignment
- Support enforcement of engagement rules (frequency, prioritization)
- Enable coordinated, value-driven outreach
Customer Insights Activation
- Collect and structure feedback
- Apply the Start / Stop / Continue framework to experience insights
- Ensure insights are reusable and linked to product and experience improvements
- Contribute to the customer intelligence framework with specific tagging and segmentation
Adoption, Performance & Governance
- Track and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics team
- Support identification of experience gaps and friction points in the solutions journey
- Build and maintain dashboards linking customer feedback and adoption performance
- Contribute to measuring customer value realization
Solutions & Software Experience support
- Support documentation of end-to-end customer journeys
- Help identify and track customer pains and gains throughout the entire journey
- Maintain and follow up on a software and solutions experience improvement backlog
- Support initiatives driving software adoption and customer success outcomes
Feedback Loop into Solutions and Roadmaps
- Support translation of customer insights into actionable inputs for product and solution teams
- Ensure feedback is structured, prioritized and shared with relevant stakeholders
- Track how insights are reflected in roadmap decisions and improvements
Cross-Functional Coordination
- Work closely with CXCT, LoBs, marketing, strategy and other relevant digital teams
- Support execution of cross-functional experience improvements
- Ensure visibility of insights impacting performance and adoption through diligent project management and management of relevant dashboards
- Track action plans and follow-ups
Deliverables
- Formalized and maintained Engagement Registry and Research Repository
- Structured solutions-focused customer insights repository
- Dashboards tracking software adoption & experience KPIs
- Documented software journey maps and friction points
- Maintained software experience improvement backlog
- Insight summaries directly feeding product and experience decisions
Experience and Qualifications:
- 3-7 years in customer experience, software analytics, product marketing, or digital solutions
- Experience with software products, SaaS, or digital platforms preferred
- Familiarity with customer journey mapping and marketing analytics tools
- Background in industrial automation or digital industry is a plus
- Fluent English
Key Competencies
- Strong understanding of software experience and adoption drivers
- Analytical mindset with ability to connect usage data to customer insights
- Structured thinking and attention to detail
- Collaboration across product and business teams
- Execution-focused with ability to manage multiple inputs
