113 jobs for "ServiceNow Architect"

People Technology: ServiceNow Functional Architect

At Apple - Austin

Posted on Oct 15

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ServiceNow Platform Architect

At Leidos - Remote / Flexible

Posted on Nov 5

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Lead Architect - ServiceNow

At JPMorgan Chase - San Francisco

Posted on Jul 29

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ServiceNow Architect

At Leidos - Camp Springs

Posted on Aug 26

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Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow

At Kyndryl - Remote / Flexible

Posted on Jul 16

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ServiceNow Architect

At Kyndryl - Remote / Flexible

Posted on Jun 15

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Operating Model Integration Lead

At Mars Incorporated - Remote / Flexible

Posted on Oct 16

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Senior Manager, Service Management - ServiceNow Platform

At Biogen - Cambridge

Posted on Oct 16

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AVP - Employee Experience HR Service Now Lead

At Diageo - Bangalore

Posted on Oct 23

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Specialist - Solution Architecture

At Eaton - Pune

Posted on Nov 1

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ServiceNow Engineer

At Leidos - Mafb Gun Annx

Posted on Oct 27

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ServiceNow Solutions Engineer, Associate

At BlackRock - Edinburgh

Posted on Oct 29

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Sr. ServiceNow Presales Technical Lead

At Kyndryl - Remote / Flexible

Posted on Oct 27

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Sr Prin IT Service Operations Specialist

At UKG - Bangalore

Posted on Oct 30

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Enablement Operations Lead - India

At Cornerstone OnDemand - Hyderabad

Posted on Oct 24

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Senior Consultant - ServiceNow CSM

At Infosys - Calgary

Posted on Sep 29

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Sr. IT Solution Architect, Access Automation

At Biogen - Cambridge

Posted on Sep 18

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Site Reliability Engineer III - Performance Engineer- Service now

At JPMorgan Chase - San Francisco

Posted on Sep 29

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ServiceNow Platform Senior Developer

At Schneider Electric - Bangalore

Posted on Sep 19

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IT Specialist - Sr Developer & designer (ServiceNow)

At Eaton - Queretaro

Posted on Jul 2

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Apple

People Technology: ServiceNow Functional Architect

Austin, TXPosted 24 days ago

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Join a dynamic team of HR professionals in the Apple People Services and Technology organization, focused on providing outstanding employee service using enterprise technology solutions. The People Product Management (PPM) team is looking for an experienced ServiceNow HRSD Functional Architect to drive product delivery, platform governance, and functional design strategy for our ServiceNow HRSD platform.

Description

In this role, you will act as a key functional guide and partner-bridging the gap between business strategy, user experience, and technical execution. Rather than a pure developer or system-configuration role, this is a **product delivery and platform governance** role. You will be responsible for defining functional requirements, mapping efficient workflows, and governing the product roadmap. You will work in lockstep with our IS&T partners, who hold technical and architecture authority, to translate human resource needs into scalable, elegant platform experiences.

The ideal candidate has a deep understanding of ServiceNow HRSD modules, excels at process-mapping and partner collaboration, and is comfortable guiding delivery teams in a fast-paced environment.","responsibilities":"Functional Design Partnership: Define functional processes, map workflows, and translate complex business needs into clear ServiceNow HRSD product solutions. Partner closely with our IS&T teams to ensure that all configurations, workflows, and platform customizations are scalable, sustainable, and aligned with industry-leading best practices.

Platform & AI Evolution: Drive the functional vision for the platform's future, focusing on workflows, intelligent automation, and the pilot and adoption of AI capabilities

Contractor Delivery Management: Manage and guide a group of functional contractors supporting system designs, process mapping, and functional configurations. Set delivery expectations, review functional specs, and ensure high-quality delivery.

IS&T Collaboration & Platform Governance: Maintain a highly collaborative relationship with IS&T engineering partners to govern platform health, plan releases, and deliver technical integrations. Ensure that functional enhancements respect platform standards and support long-term sustainability.

ServiceNow Relationship & Feature Positioning: Manage the relationship with the ServiceNow support and product accounts. Continuously review platform updates, evaluate new product capabilities, and strategically position these features to improve the overall employee support experience.

Functional Roadmap Strategy: Govern and drive the ServiceNow HRSD roadmap. Advocate for feature adoptions and optimization opportunities that streamline HR transactions and elevate the service experience for all employees globally.

Preferred Qualifications

Masters Degree

Certifications in Agile/Scrum** (e.g., CSPO, CSM) or Project Management (PMP) are a plus.

ServiceNow Certified Technical Architect (CTA)

Minimum Qualifications

7+ years of experience in ServiceNow HRSD , with deep functional knowledge of modules such as Case and Knowledge Management, Employee Center (ESC), Employee Journeys, or Employee Document Management (EDMS).

ServiceNow Certified Implementation Specialist (CIS) - HRSD** or Certified System Administrator (CSA).

Familiarity with ServiceNow platform capabilities, including Flow Designer, Agent Workspace, Advanced Work Assignment (AWA), and system integration patterns.

Familiarity with HR systems ecosystems** (e.g., Workday, case routing, and document-retention workflows).

Demonstrated experience in product delivery and platform governance, specifically managing functional backlogs, writing user stories, and steering delivery timelines.

Proven success in managing external contractors or consultants to deliver functional specifications and platform configurations.

Outstanding relationship management skills, with a track record of partnering closely with engineering/IT organizations (IS&T) to ship high-quality enterprise tools.

Strong communication and facilitation skills, with the ability to advocate for user experience while navigating technical feasibility.

Education: Bachelor's degree in Business Administration, Management Information Systems, Human Resources, or related field.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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