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Senior Product Manager, Customer Success

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Uber

Senior Strategy & Operations Manager (Japan Courier Pricing)

Remote / FlexibleOperationsPosted 25 days ago

Apply on company site View full job

About the role and team

Come drive growth in a fast paced, dynamic business. This role is part of the APAC Marketplace team, which tackles some of the region's most complex problems. These problems involve tough strategic decisions, requiring analytical rigour and close collaboration across Uber. For a tenacious truth seeker, looking to unlock the next wave of growth for all 3 sides of the marketplace, this is the team for you.

Make magic in the marketplace joining the team at the intersection of our Earners, Consumers and Merchants. The Courier Pricing team manages complex marketplace dynamics and is suited to a commercially minded operator who is keen to roll up their sleeves and put strategy into action. You will be responsible for analysing performance, forecasting trends, defining strategy, executing initiatives, and managing spend to budget. In doing so you will help millions of consumers in APAC add time back in their day with delicious food and critical conveniences and provide earnings opportunities to many hundreds of thousands more.

What you'll do

Balance marketplace dynamics: Forecast and manage demand and supply to maintain a balanced marketplace, ensuring fast delivery times and high order fulfilment while tracking towards a monthly budget
Incentive strategy & deployment: Design and deploy incentives that keep supply and demand in the marketplace balanced, choosing the structures and spend levels that result in the right tradeoff between spend, delivery experience, and courier earnings
Performance reporting & insights: Own performance reporting - diagnose movements in marketplace 'health indicators', delivery experience outcomes, and spend
Product launches: Partner with Engineering, Policy and Safety teams on the design and launch of new courier pricing products and incentive constructs

Basic Qualifications

Experience - 5+ years in strategy, operations, pricing, analytics or consulting
Analytics - experience dealing with complex data sets using excel/google sheets (SQL a plus) and proficiency with AI tooling to synthesise data-backed recommendations
Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve them
Ownership and delivery - demonstrated ability to work closely with cross-functional teams, plan and prioritise work streams across multiple projects and complete tasks with a high attention to detail
Ability to thrive in a fast-paced and ambiguous environment

Preferred Qualifications

Experience in pricing
Strong business acumen and ability to develop a deep understanding of complex business fundamentals & market dynamics
Ability to go deep on technical domains and translate key insights to leadership in a compelling and easy to understand way

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

About Uber

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.

Size: 10,000+ employees
Industry: Technology

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