Infosys is looking to hire a Senior Global Sourcing Manager(Transition Manager / Transition & Transformation Leader) who will be responsible for managing all aspects of the transition, mobilization, and start-up of large managed services engagements and transformation-led outsourcing programs, with a primary focus on outsourcing using a global delivery model. The role will work at the intersection of solutioning, due diligence, transition execution, governance, and steady-state readiness, while leveraging Infosys' global delivery capabilities across applications, infrastructure, cloud, automation, AI, BPO, testing, and engineering services.
Key Responsibilities: - Be the single point of accountability for transition activities
- Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
- Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
- Conduct workshops to help prospects define requirements and build a business case for outsourcing
- Provide leadership to cross-functional and cross-cultural engagement team members
- Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
- Lead the creation and execution of due diligence plans for new engagements
- Validate solution assumptions, dependencies, risks, and scope during due diligence and transition planning to ensure alignment between what has been sold and what can be delivered.
- Partner with sales, solutioning, delivery, consulting, and client stakeholders to ensure transition plans are executable, scalable, commercially sound, and aligned to committed business outcomes.
- Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
- Leverage transition accelerators, automation-led approaches, AI-enabled tools, knowledge management practices, and governance frameworks to improve transition speed, quality, predictability, and service readiness.
- Proactively identify delivery, commercial, operational, and stakeholder risks during transition and drive mitigation plans, executive alignment, and change-control discussions where required.
- Ensure the engagement team meets service level commitments upon completion of transition
- Provide effective turnover to the engagement manager prior to the end of transition
- Ensure smooth transition-to-run handoff, including operational governance, service readiness, stakeholder alignment, documentation, knowledge transfer, and stabilization plans.
Requirements: - 10-15 years of sales, solution development and delivery experience with large Systems Integrator/Big 3 Consulting Company (someone who was responsible for delivering what they designed and sold)
- Experience leading large-deal transitions, outsourcing mobilization, transformation programs, or managed services start-up across complex global delivery environments
- Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services
- Experience with cloud, digital transformation, automation, AI-enabled operations, application modernization, infrastructure modernization, and/or business process transformation would be strongly preferred
- Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
- Ability to develop/maintain positive client relationships and monitor client satisfaction
- Demonstrated success in a matrix management environment
- Strong commercial acumen with the ability to understand solution assumptions, pricing considerations, scope commitments, risks, and delivery implications
- Ability to influence senior client stakeholders, internal leadership, delivery teams, solutioning teams, and cross-functional teams without direct authority
- Bachelors or Masters in Computer Science, Business Administration or equivalent
- Be able to travel 60%-80% of the time (Monday thru Friday)
Competencies: - Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
- Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
- Ability to manage both engagements and projects
- Deep understanding of IT outsourcing sourcing/delivery models, with a primary focus on applications development and maintenance
- Strong understanding of managed services, transition-to-run, knowledge transfer, governance models, service readiness, stabilization, and continuous improvement
- Transformation mindset with practical understanding of AI, automation, cloud, data, modernization, and digital operations in large enterprise environments
- Ability to challenge solution assumptions constructively, identify execution gaps, and drive alignment between proposed solution, client expectations, contractual commitments, and delivery feasibility
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
- Strong teamwork and interpersonal skills at all management levels
- Executive presence, negotiation skills, conflict-resolution capability, and ability to operate effectively in ambiguous, high-pressure, globally distributed environments
- Ability to act as a strategic transition leader, not just a PMO coordinator, by bringing together domain understanding, technology awareness, commercial judgment, and stakeholder leadership
Additional Information: - Work location: Position is open for candidates residing across the United States
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
- The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Estimated annual compensation range for candidate based in the below locations will be
CA / CO / IL / MA / MD / MN / NJ / NY / VT / WA
Min : 139,315 USD p.a. Max : 170,662 USD p.a.
