Senior Associate Product Manager, Enterprise Payments
At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.
In the Consumer Bank, we've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.
Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, "why," until you hit the root? It's common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you're nodding your head, then we want you!
As a part of the Payment Platforms Product team, you will be responsible for increasing adoption, scaling, and standardizing payment experiences. This will involve collaborating with partners across the organization to reimagine payment experiences that create game-changing customer experiences and drive critical business outcomes. You will use cutting edge technology, real-time data, and ingenuity to redefine how millions of customers interact with their money.
On any given day in the Bank you'll be:- Empowered. Part of a team driving the bank's omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions
- Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions
- Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
- Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
- Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease
- Succeeding strategically. Solving the right problem and holding on the wrong one.
Here is what you will bring to the table:- Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
- Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.
- Passionate. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
- Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
- Wrangler. You've gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
- Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.
Here is what we will bring to the table:- Competitive salary and bonus opportunities (including a robust 401(k) plan)
- Excellent medical and dental insurance (and other health benefits)
- Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]
- Top class engineering teams that you will lead and build product alongside
- Continuous learning budget
- Highly supportive and "bought in" leadership environment
In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in four key areas:- Human Centered
- You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
- You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
- Business Focused
- Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
- You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
- Technology Driven
- You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
- You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
- You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
- Transformational Leadership
- By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
- You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert
Basic Qualifications:- Bachelor's Degree or military experience
- At least 2 years of experience working in Product Management
Preferred Qualifications:- Experience translating business strategy and analysis into customer-facing digital products
- At least 3 years of experience with web and client-side mobile platforms
- At least 2 years of experience working with cross-functional teams to deliver consumer experiences
- At least 2 years of experience working on the core product platforms that power digital experiences
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management
New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management
Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
