Job Description
Primary Function of Position:
The Senior Service Analytics Analyst – EU & WWI serves as a strategic analytics and finance partner to the EU & WWI Customer Experience & Services leadership team. The role integrates financial, operational, customer, and workforce data to generate forward-looking insights, evaluate business scenarios, and influence decisions that improve Services performance, scalability, and profitability.
Supporting Field Services, Technical Support, Digital Technical Support, Customer Services, and Customer Success, this role goes beyond reporting to identify key business drivers, quantify opportunities and tradeoffs, and translate complex analyses into clear, actionable recommendations.
The Senior Analyst will also leverage AI, automation, and advanced analytics to accelerate insight generation, strengthen forecasting and scenario modeling, and enable more effective, scalable decision support.
Roles and Responsibilities:
- Deliver integrated financial and operational analytics that identify performance drivers, risks, and opportunities across EU & WWI Services.
- Develop scenario, sensitivity, and driver-based models to evaluate strategic alternatives, quantify tradeoffs, and support business decisions.
- Provide insights and recommendations across revenue, cost-to-serve, margin, profitability, productivity, workforce capacity, and customer performance.
- Support financial planning and performance management, including forecasting, budgeting, P&L analysis, variance analysis, and identification of risks and opportunities.
- Translate complex business questions into structured analyses and forward-looking recommendations that enable leadership action.
- Support regional Objectives, Goals, Strategies & Tactics (OGST) by connecting financial and operational KPIs to business outcomes and strategic priorities.
- Apply AI, automation, and advanced analytics to identify patterns and anomalies, accelerate recurring analysis, improve forecasting, and generate deeper insights.
- Partner across Services, Operations, IT, Data & Analytics, and global teams to strengthen data quality, metric consistency, and analytical capabilities.
- Communicate complex analysis through concise, executive-ready insights, scenarios, and recommendations that clearly articulate business implications and expected impact.
- Drive continuous improvement by simplifying, automating, and scaling analytical processes and best practices across EU & WWI.
Qualifications
Required Knowledge, Skills, and Experience:Fina
- Bachelor’s degree in finance, Accounting, Business, Economics, Analytics, Data Science, Engineering, or a related field.
- 5+ years of relevant experience in financial analytics, business analytics, FP&A, operational finance, data analytics, or a related field.
- Strong financial acumen, including P&L, forecasting, budgeting, variance analysis, cost drivers, margin, profitability, and financial modeling.
- Demonstrated ability to integrate financial and operational data and translate analysis into business insights and recommendations.
- Strong analytical and problem-solving skills with the ability to structure and solve complex, ambiguous business problems.
- Experience with analytics and BI tools such as Tableau, SQL, Snowflake, or similar platforms, along with advanced Excel skills.
- Practical experience or strong interest in applying AI and automation to finance and analytics workflows.
- Strong business acumen and understanding of the relationship between operational, customer, workforce, and financial performance.
- Excellent communication and storytelling skills, with demonstrated ability to influence business and finance stakeholders.
- Proactive and intellectually curious, with the ability to identify insights and opportunities beyond the initial analytical request.
- Ability to collaborate effectively across functions, cultures, and geographies.
- Excellent written and verbal communication skills in English.
#LI-hybrid
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
