Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleYour role extends beyond the ordinary as you take the lead in guiding and mentoring our dedicated account teams. You'll empower them with the knowledge of best practices, from the initial survey stage through engagement, transition, and steady-state operations, ensuring that Kyndryl's standards are demonstrated in every aspect of our service delivery.
Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
Join us at Kyndryl as a SAP Transport and Release manager & CICD-SOLMAN,ALM and play a pivotal role in redefining the art of service delivery. In this role, you'll be the architect of exceptional service experiences, encompassing technical domains specified in our customer contracts - seamlessly bridging our customers' needs with Kyndryl's standard best practices.
Picture yourself as the orchestrator of a global symphony, coordinating our customers' unique needs with the standardized service offerings provided by Kyndryl across the world. You'll be able to harmonize these elements efficiently, identifying opportunities for enhancement and swiftly resolving any shortages through meticulous scheduling. It's a complex ballet, but you'll excel at it - even in the face of major critical situations.
What You Will DoYou will work closely with Delivery Project Executives and account teams to determine resource allocation, select the right tools, define procedures, and establish security, privacy, and quality policies. Your expertise will be critical in evaluating risks and setting delivery times and conditions across a spectrum of scenarios, including major critical situation management. Together, you'll define Service Level Agreements (SLAs) and penalties, ensuring our commitment to excellence.
The heart of your role lies in collaboration, where you'll bridge the gap between support teams and customers, facilitating project and problem resolution. Your focus on technology and the application of your expertise in specific fields will be instrumental in sizing the right number of resources to fulfill the commitments made in our signed contracts.
As a SAP Transport and Release manager & CICD-SOLMAN,ALM your expertise extends to the validation of Service Delivery Plans, where you'll oversee parts planning, education, and service documentation, ensuring that all support kits are prepared. In addition, you'll be the collector of regional and geographic needs, including national language-specific requests, ensuring our services cater to the most granular requirements.
If you're ready to embrace an opportunity that allows you to shape the future of service planning - Kyndryl is the place to be. Join us in delivering exceptional customer service, and together, we'll set new standards of excellence in service planning and execution.
Key Responsibilities
- Manage and coordinate end-to-end SAP Release and Transport Management activities across the SAP landscape, ensuring smooth deployments through development, test, QA, pre-production, and production environments.
- Plan and maintain release calendars, deployment schedules, transport sequencing, dependencies, and deployment readiness, ensuring all prerequisites are completed before production releases.
- Coordinate closely with SAP Application Teams, SAP Basis/Platform Operations, Infrastructure Teams, and other stakeholders to execute releases and resolve deployment dependencies.
- Ensure compliance with established Change and Release Management processes, maintaining complete traceability between change requests, approvals, transport activities, release documentation, and production deployments.
- Utilize and manage release activities through SAP Cloud ALM (CALM), SAP Solution Manager, ChaRM, Rev-Trac, and ServiceNow, ensuring effective governance and operational control.
- Validate technical readiness, deployment plans, rollback procedures, and operational prerequisites while monitoring release execution during production deployment windows.
- Lead the identification, escalation, and resolution of transport, deployment, and post-release issues, while supporting stabilization and post-implementation verification activities.
- Maintain release reporting, risk tracking, stakeholder communications, and CAB governance participation, while driving continuous improvement, process automation, and operational efficiency within SAP Release Management practices.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your Future at KyndrylWe have opportunities that you won't find anywhere else, including hands-on experience and learning opportunities. Whether you want to broaden your knowledge base or narrow your scope and in a specific sector, you can find your opportunity here.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Profile
Strong SAP operational background combined with excellent coordination, planning, and stakeholder management skills.
The candidate must be able to understand SAP transport dependencies and technical constraints while coordinating multiple application, platform, infrastructure, and business stakeholders.
The role requires a hybrid technical and coordination profile: sufficiently technical to understand SAP transports, landscape dependencies, deployment risks, and tooling, while being able to manage the end-to-end release process and ensure controlled, traceable, and predictable production deployments.
Required Skills and Experience:- 8+ years of experience in SAP Release Management, SAP Change Management, SAP Basis, or SAP Platform Operations
- Strong experience with SAP Transport Management and release coordination
- Experience managing releases across complex SAP landscapes and multiple environments
- Strong understanding of SAP change, transport, and deployment lifecycle
- Experience coordinating SAP Basis, application, infrastructure, and project teams
- Experience with Change and Release Management processes in enterprise environments
- Experience working in complex, multi-team and multi-vendor environments
- Strong understanding of production readiness, rollback, deployment risk, and operational controls
Preferred Skills and Experience:- SAP Cloud ALM
- SAP Solution Manager
- SAP ChaRM
- Rev-Trac
- ServiceNow
- SAP Transport Management
- ITIL Change Enablement and Release Management
- SAP Platform Operations / SAP Basis knowledge
- Release planning and dependency management
- Strong understanding of auditability and change traceability
- Knowledge of DevOps and continuous delivery principles in SAP environments
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
