Join JPMorganChase's Acquisition Enablement Platforms team in Digital Analytics and help power the end-to-end account opening experience for millions of customers. You will turn complex product and platform data into clear, actionable insights that improve performance, reliability, and customer outcomes. You will work side-by-side with product and technology partners and see your work directly influence decisions and delivery. This role is ideal for an analytics professional who enjoys measurement design, storytelling, and scaling self-service analytics.
As a Senior Associate, Digital Analytics at JPMorganChase within the Acquisition Enablement Platforms team, you will serve as the analytics backbone for product and technology partners across a high-impact platform. You will define measurement strategy, build analytical frameworks, and create reliable dashboards and governed datasets that enable consistent decision-making. You will also help accelerate insight generation through responsible use of Artificial Intelligence-enabled tools while ensuring results are validated and reproducible.
Job responsibilities - Support day-to-day analytics for the Application Status product, partnering with product and engineering teams to measure feature impact and guide iterative improvements
- Define and develop goals and key performance metrics across platform capabilities, establishing a measurement framework to monitor health, performance, and reliability
- Analyze data across multiple platform capabilities to identify trends, anomalies, and gaps; communicate insights and recommendations to product and technology stakeholders
- Design and maintain dashboards in Adobe Analytics and Quantum Metric to track interaction volumes and create proactive alerting to detect anomalies and platform degradation
- Use Artificial Intelligence-enabled tools to accelerate data integration, analysis, and narrative standardization while maintaining validated, reproducible outputs
- Design scalable analytical data models and governed datasets that enable reliable self-service reporting, metric consistency, and downstream automation
- Collaborate with product managers, engineers, and data engineering teams to ensure instrumentation, pipelines, and reporting are accurate, scalable, and aligned to business goals
- Build reusable analysis playbooks and frameworks that improve speed-to-insight and expand analytics maturity across the platform
Required qualifications, capabilities and skills - Bachelor's degree in a quantitative field (for example, Statistics, Economics, or Data Science)
- 3+ years of applied experience in data analytics or business intelligence
- Advanced SQL skills and experience using Alteryx and Snowflake for large-scale data exploration, profiling, reconciliation, and root-cause analysis
- Hands-on experience with Adobe Analytics and/or Quantum Metric for digital instrumentation and behavioral analytics
- Proficiency in data visualization tools such as Tableau or ThoughtSpot to build executive-ready dashboards and self-service reporting
- Demonstrated ability to use Artificial Intelligence-assisted coding and analysis tools to automate recurring reporting, standardize insight narratives, and build reusable analysis assets with validated results
- Strong analytical problem-solving skills, including the ability to frame ambiguous questions, structure analytical approaches, and deliver insight-driven recommendations
- Excellent written and verbal communication skills, including the ability to present clear, compelling stories to senior stakeholders
Preferred qualifications, capabilities and skills - Experience supporting platform or application programming interface-based product ecosystems (for example, account opening, onboarding, or identity platforms)
- Preferably experiance or background supporting digital products in banking or financial technology
- Familiarity with anomaly detection techniques and building alerting pipelines
- Exposure to experimentation or test-and-learn frameworks to measure feature impact
- Understanding of digital funnel analytics and customer journey measurement
- Experience working in an Agile product delivery environment
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
