How We Work At Chick-fil-AChick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
OverviewThe Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by stewarding the effectiveness of our systems portfolio and offering 2nd mile service to Operators and those who support them. Product Leads on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered process owners within the organization. Product Leads are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.
The individual in this specific role will be responsible for transformational program work involving HR Payroll solutions, which includes payroll processing, accruals management, employee record management, and integrations with internal systems and external vendors. The role is responsible for the Product Management Lifecycle and subject matter expertise in areas such as payroll management and systems implementation.
Responsibilities- Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity
- Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results
- Manage and lead the product lifecycle through deep understanding of end users' needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system
- Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor
- Solve complex problems independently
- Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
- Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
- Identify and recommend changes in procedures of significant impact on broader groups
- Participate in roadmap development; make recommendations about future system and data infrastructure needs
- Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations
Required Qualifications (Knowledge, Skills, & Abilities)- Strong interpersonal skills
- Attention to detail
- Analytical & problem-solving skills
- Communication skills
- Project management experience and proficiency in Excel, Word, PowerPoint
Required Years of Experience3
Preferred Years of Experience4
Travel Requirements10%
Required Level of EducationBachelor's degree or equivalent experience
Preferred Level of EducationBachelor's Degree
Preferred Major/ConcentrationBachelor's Degree in Business, Data and Analytics, or Engineering
Relocation Assistance ProvidedNo
