OverviewIn this position, you will be actively involved in ensuring the usability, quality, and functionality of ArcGIS to support realistic workflows and use cases. You will work to identify and define customer requirements and build and release high quality software.
This team supports the ArcGIS Aviation product. You will be part of a talented cross-functional team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities with the web and mobile applications you create.
The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.
Responsibilities - Contribute to product design, testing, documentation, and demonstration of new software capabilities
- Research and analyze customer requests, industry standards, and specifications to help define requirements
- Work collaboratively with software developers to build well-designed, robust, and high-quality software
- Represent Esri by providing best practices, user documentation, and technical assistance for the product
- Work and deliver results within given constraints of time and resources in our agile software development life-cycle
- Communicate with clients and stakeholders to identify product needs and partner with product management and software development teams to build impactful products that deliver true value to our users
Requirements - 2+ years of professional experience in a similar position supporting similar responsibilities
- Professional experience supporting commercial software development
- Demonstrated professional experience developing, executing, and interpreting automated, functional, regression, and performance tests
- Enthusiasm for improving software capabilities for end users in real-world application
- Bachelor's degree in Geographic Information Systems (GIS), geography, computer science, or STEM related field
Recommended Qualifications - Experience using monitoring tools in real-world scenarios
- Experience using ArcGIS Pro, ArcGIS Portal, ArcGIS Enterprise, and/or ArcGIS Online
- Experience with ArcGIS Aviation, aeronautical charting, airports, or similar products and areas
- Experience with complex enterprise systems
- Master's degree in GIS, geography, computer science, or STEM related field
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Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$79,664 - $133,120 USD
About EsriAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Requisition ID: 2026-4632
