Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary The Physical Security Enablement Technician is an on-site role responsible for maintaining the integrity, performance, and compliance of physical security systems across multiple data centers in the Toronto metro. This position requires strong technical expertise in access control, video surveillance, and alarm systems, along with the ability to troubleshoot and resolve issues to ensure continuous system reliability. A solid understanding of physical security architecture, low-voltage cabling, and IP networking is essential.
Working both independently and collaboratively, the technician performs moderately complex tasks, supports incident response efforts, and ensures all security operations align with Equinix standards and regulatory requirements. The role also involves direct engagement with vendors, internal teams, and external auditors, contributing to the overall safety, security, and operational resilience of the Data Center facilities in the region.
Responsibilities Work Orders
- Supports moderate security installations/de-installations
- Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination
- Supports tracking of customer security ticketing orders, including reporting requirements and audit requests
- Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders
- Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary
- Prioritize repairs based on severity and customer impact
- Provide technical support for security-related issues at Data Centers across Canada
Incident Management
- Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays
- Assists with reporting and root cause analysis relating to moderately difficult security incidents
- Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report
- (PIR) response
Facility / Infrastructure Maintenance
- Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures
- Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates
- Participate in moderate customer-facing support requests, including negotiated audits, security custom orders and cage build initiation
- Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment
- Performing system diagnostics, firmware upgrades, software updates and operating system updates
Vendor Management
- Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests
- Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements
Site Administration
- Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to
- Analyzes and maintains security drawings and site-specific supporting documentation
Collaboration
- Provides assistance to security stakeholders during moderately difficult maintenance activities
- Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures
- Partners with security teams to implement and validate system upgrades and provide recommendations
- Supports cross-functional teams on new builds and expansions
Qualifications - Typically requires a high school diploma
- 3-5 years of progressive work experience in security integration
Additional Qualifications - CompTIA Security+ or Network+ Certification
- ASIS PSP Certification
- Certified in AMAG Access Control System
- Certified in CompleteView Video Management System
- Familiarity with IP networking, VLANs, and PoE for security device deployment
- Security project management experience
The targeted pay range for this position in the following location is / locations are:
Canada - TR6 Toronto : 58,000 - 86,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization.
