OTC Operations Manager with German
Location: Sibiu (Infosys BPM) - Hybrid 3/2
Role PurposeResponsible for end-to-end management of OTC operations for assigned client account(s), ensuring high-quality service delivery, achievement of business objectives and strong client satisfaction.
Key Responsibilities- Manage daily OTC operations and ensure achievement of SLA/KPI targets.
- Act as the primary point of contact for client operational stakeholders.
- Build and maintain strong client relationships and lead governance discussions.
- Drive team performance through effective leadership, coaching and development.
- Support career growth, engagement and retention of team members.
- Collaborate with Operations Managers and cross-functional teams to ensure service excellence.
- Manage escalations, risks and operational challenges in a timely manner.
- Identify opportunities for process improvements, automation and efficiency gains.
- Ensure compliance with client requirements and internal policies.
Qualifications- 10+ years of Finance & Accounting experience
- 5+ years in regional or multi-country leadership roles
- Strong expertise in OTC
- Experience managing stakeholders, escalations, and cross-functional teams
- Knowledge of controls, audit, compliance, and risk management
- Experience with transitions, transformation, and process improvement programs
- Advanced English and German communication skills
- Proven people management experience in a BPO/SSC environment
- Experience managing performance against operational targets
Key Skills- Strategic stakeholder & client relationship management
- Analytical thinking, problem solving, and decision making
- Cross-cultural leadership and collaboration
- Change management and business transformation
- Continuous improvement mindset
- Risk awareness and governance focus
You can expect from us: Long-term and stable cooperation;
Benefit platform;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
Modern, cozy and central location in Bucharest;
Teamwork in a multicultural environment;
Medical subscription and life assurance.
