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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.Role overviewSalesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Insurance and Financial Services practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Comms Cloud.Responsibilities- You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
- You'll be responsible for hiring, training, and mentoring our Technical Consultants onTelecom/Comms so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers' needs, ensuring continuous upskilling across modern AI coding environments.
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks that drive increased business value.
- Identify and lead internal critical initiatives to grow the Insurance and Financial Services consulting practice; serving as an active contributor to the community's overall knowledge base and expertise, championing an AI-First Delivery & Engineering model across your delivery practice.
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI elements securely, and establish a program architectural roadmap.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Lead a project team of developers focused on driving optimized solutions for our Communication clients leveraging Salesforce Comms Cloud, guiding teams on the effective use of AI development tools (e.g., Cursor, Claude, GitHub Copilot) to maintain delivery speed and code health.
- Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by defining metric frameworks to measure the business value of client AI workloads.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
- Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce.
- Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.
Minimum Requirements:
* 13+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
* 8+ years of people management and Technical Architecture experience
* Strong application design skills combined with strong data, integration, and security architecture skills
* Expertise in Comms Cloud (preferred not mandatory) Sales/Service/Experience Cloud, and Vlocity OmniStudio
* Expertise in telecom domain
* Integration Architecture (Must have)
* Platform Security (Must have)
* Identity and Access Management / Integration Security
* Sharing and Visibility (Must have)
* Data Architecture and Management (Must have)
* Architectural Design Patterns
* Apex Design Patterns (Must Have)
* Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
* Proficiency in EnglishPreferred Requirements:
* Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application
Architect)
* OmniStudio Developer/Consultant
* Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
* Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
* A great listener with the ability to communicate with people in diverse roles
* Proven ability to analyze, design, and optimize business processes via technology and integration
* Resourceful and innovative thinker who can work through and solve problems
* Adept at navigating/mediating conflict and fostering healthy dialogue
* Strong interpersonal skills - nurture effective working relationships with others
* Exceptional analytical skills - experience overseeing and managing business metrics,productivity, and outcomes*Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance
*Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standardsUnleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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