Help move capital with precision and impact. In this role, you will support critical loan servicing activities that enable timely funding and seamless transaction execution. You will collaborate closely with internal partners to resolve exceptions, meet service levels, and deliver a strong customer experience. If you enjoy detail-driven work, structured processes, and continuous improvement, this role offers meaningful opportunities to grow.
Job summaryAs a Loan Servicing Specialist in Central Money Movement team, you process and approve commercial loan transactions that support accurate booking, funding, and settlement. You partner with internal stakeholders to research transaction inquiries, resolve exceptions, and meet defined productivity and quality targets. You bring strong attention to detail, customer focus, and comfort working across multiple loan servicing platforms.
Job responsibilities - Book new loans and complete transactions on existing loans in accordance with established procedures
- Review, validate, and process monetary loan transactions accurately and within service level expectations
- Execute loan funding and related cash movements, including transfers to general ledger and deposit accounts as applicable
- Calculate interest and fee accruals to support accurate billing and transaction processing
- Track and manage incoming requests, ensuring timely updates and clear documentation
- Research detailed inquiries from internal partners regarding previously processed transactions
- Resolve transaction exceptions, rejects, and breaks by identifying root cause and coordinating next steps
- Provide responsive customer support for high-volume and/or complex activities requiring cross-team coordination
- Participate in project work and process improvement initiatives, including testing or working groups as needed
- Maintain individual productivity and quality goals and complete other duties as assigned
Required qualifications, capabilities and skills - At least 1 year of experience processing and/or approving commercial loan servicing transactions in a high-volume, deadline-driven environment
- Ability to execute loan booking, funding, and cash movement activities with strong attention to detail
- Ability to calculate interest and fee accruals for billing or transaction support
- Proficiency using commercial loan servicing systems (e.g., Loan IQ, ACBS) or equivalent platforms
- Working knowledge of transaction controls, reconciliation practices, and exception management
- Strong written and verbal communication skills, including the ability to explain transaction status clearly to internal partners
- Strong customer service skills, including professional handling of complex or urgent inquiries
- Ability to prioritize work, track requests, and manage multiple transactions concurrently
- Proficiency with standard productivity tools (spreadsheets, email, and document tools) for tracking and reporting
Preferred qualifications, capabilities and skills - Exposure to multiple commercial lending products or market segments (e.g., middle-market or private banking loan servicing)
- Experience supporting loan lifecycle activities across booking, funding, and servicing processes end-to-end
- Experience participating in process improvement initiatives or project work in an operations environment
- Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
- Familiarity with additional loan servicing tools beyond primary platforms (TBD: confirm whether "VLS" should be named externally)
Additional information - Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
