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Senior Assigned Support Engineer (AMER)

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Cadence

IT -Staff Systems Engineer

Remote / FlexiblePosted 15 days ago

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At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Key Responsibilities

• Install, configure, administer, monitor, and troubleshoot Windows and Linux servers, VMware environments, network devices, storage systems, and core infrastructure services.

• Perform routine health checks, performance tuning, capacity reviews, security hardening, patching, upgrades, backup validation, and preventive maintenance to improve availability and reliability.

• Coordinate with internet service providers, resolve WAN and local network faults.

• Act as the primary on-site responder for data center power failures, network outages, and other emergencies; execute documented backup, failover, recovery, rollback, and stakeholder communication plans.

• Support product development and QA teams by resolving workstation hardware failures, operating-system incidents, development-tool issues, environment configuration problems, and other on-demand infrastructure requests.

• Build and maintain Windows and Linux development, build, test, and quality-control environments, including physical systems and virtual machines with required packages, repositories, mounted directories, permissions, environment variables, and GPU configurations.

• Set up, administer, monitor, and troubleshoot Jenkins controller and agent infrastructure; automate system configuration, environment initialization, and job deployment across Windows and Linux.

• Create and maintain shell, Python, or PowerShell scripts, system images, runbooks, topology records, recovery procedures, asset inventories, and operational documentation.

• Coordinate infrastructure changes, maintenance windows, hardware procurement, vendor activities, migrations, acceptance testing, and handover while minimizing disruption to engineering operations.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, Network Engineering, or a related technical discipline, or equivalent practical experience.

Experience

• 10+ years of progressive experience in IT infrastructure, data center operations, systems administration, network support, endpoint engineering, or a closely related field.

• Demonstrated hands-on experience operating on-premises data centers, including server, network, storage, UPS, power-distribution, environmental, and hardware lifecycle responsibilities.

• Strong experience building, administering, patching, tuning, and troubleshooting Windows and Linux servers in both physical and virtual environments.

• Experience with VMware-based virtualization, virtual-machine provisioning, reusable system images, migration planning, rollback procedures, and service cutovers.

• Practical experience diagnosing enterprise network and ISP connectivity issues, working with global network teams, and supporting VLAN, routing, switching, firewall, DNS, and DHCP services.

• Experience leading or serving as the primary technical responder for power, network, server, storage, and site infrastructure incidents, including backup execution, recovery, escalation, and stakeholder communication.

• Experience supporting engineering workstations and development environments, including operating-system deployment, hardware troubleshooting, development software installation, repository configuration, GPU setup, and user incident resolution.

• Hands-on experience installing and maintaining Jenkins services and build/test agents, preferably across both Windows and Linux environments.

• Experience producing operational documentation, scripts, recovery plans, maintenance procedures, inventory records, and technical handover materials for distributed teams.

Technical Skills

• Advanced administration and troubleshooting skills for Windows Server and Linux distributions, including system installation, patching, performance tuning, services, permissions, storage, repositories, logs, and recovery.

• Strong working knowledge of VMware ESXi and VMware Workstation, virtual-machine provisioning, image creation, resource configuration, migration, backup, and restoration.

• Hands-on knowledge of enterprise networking, including Cisco switching, VLANs, routing, TCP/IP, DNS, DHCP, firewall access, ISP troubleshooting, and network performance diagnostics; CCNA or comparable certification is preferred.

• Experience with storage and infrastructure services such as file services, Samba, rsync, FTP, WDS, web services, directory services, mounted file systems, backup systems, and access controls.

• Practical knowledge of data center hardware, server components, network equipment, UPS systems, power distribution, environmental monitoring, asset management, and vendor coordination.

• Jenkins administration experience, including controller and agent setup, node connectivity, job deployment, environment configuration, directory permissions, monitoring, and troubleshooting on Windows and Linux.

• Automation and scripting capability using Bash or shell scripting, Python, and PowerShell for system configuration, startup tasks, software deployment, monitoring, and repeatable operational workflows.

• Strong incident-management, root-cause-analysis, disaster-recovery, change-control, documentation, and cross-functional support practices in business-critical engineering environments.

Soft Skills

• Strong communication and collaboration skills.

• Problem-solving and analytical thinking.

• Ability to work independently and in a team environment.

• Strong organizational and time-management skills.

We're doing work that matters. Help us solve what others can't.

About Cadence

Cadence is a pivotal leader in computational software.

Size: 10,000+ employees
Industry: Technology

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