Infosys Public Services is seeking a
Mainframe Lead Developer to join our team in
Salt Lake City, Utah.Position Description (scope of work or brief narrative):Seeking a highly experienced Mainframe Lead Developer to provide technical leadership, guidance, and oversight for the support and maintenance of mainframe-based Tax System. The MF Support Lead will coordinate day-to-day support activities, manage incident response across severity levels, ensure SLA compliance, and drive continuous improvements while maintaining system stability as the system transitions toward a modern replacement system. This role requires deep expertise in COBOL, JCL, CICS, DB2, batch/online processing, and production operations within large legacy environments.
Key Responsibilities
Technical Leadership & Daily Operations - Lead and coordinate daily support operations across 24/7/365 coverage requirements
- Oversee resolution of incidents across all severities, adhering to defined SLAs
- Manage and troubleshoot batch cycles and online systems
- Ensure the availability of the system
- Perform root cause analysis for recurring issues and provide preventive solutions.
Application Support & Maintenance - Maintain applications built using COBOL, JCL, Natural, and supported by DB2 and VSAM databases
- Handle small/medium enhancements
- Support annual statutory updates, which introduce ongoing major enhancements
Incident, Change & Problem Management - Manage L2/L3 escalations in line with on call, rotating support model
- Ensure strict adherence to ITIL-aligned change management for production changes
- Provide timely updates, communication, and reports for critical incidents.
Documentation, Knowledge Transfer & Governance - Lead comprehensive documentation of system processes, architecture, job flows, and operational procedures as required under the RFP Scope of Work (knowledge transfer & process documentation)
- Assist in Business Process Mapping for all tax-related functions and identify risks or inefficiencies in existing workflows
- Support and facilitate knowledge transition to vendor support teams.
Performance Management - Track and report on KPIs, ticket volumes, SLA compliance, and improvement plans
- Participate in monthly and quarterly performance reviews and satisfaction surveys.
Required Qualifications - Minimum 4+ years of IT experience, with a strong hands-on mainframe support or development background.
- Demonstrated expertise with: COBOL (online + batch programs ), JCL, CICS, DB2, VSAM, Mainframe utilities and job schedulers (e.g., Control M)
- Experience supporting critical, high-availability systems.
- Ability to work onsite and coordinate with mixed local + remote teams
- Strong analytical and troubleshooting skills in legacy environments.
- Candidate must be located within commuting distance or willing to relocate to Salt Lake City, UT.
Preferred Qualifications - 4+ years of experience in large-scale mainframe support functions.
- Experience working with complex legacy tax or government systems.
- Experience with: Natural, REXX, SCOBOL, or system utilities, Performance monitoring tools such as OMEGAMON
- Prior experience in Business Process Mapping and documenting legacy systems.
- Experience working with limited documentation environments and high-criticality systems.
- Ability to lead distributed teams across multiple stakeholders.
Competencies - Strong leadership, communication, and mentoring capabilities.
- Ability to manage high-pressure troubleshooting scenarios.
- Structured problem solver with attention to detail.
- High sense of ownership, accountability, and service orientation.
- Adaptability to work in legacy + modernization transition environments.
Educational Requirements: - A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
The estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200
In Washington, DC: $66,100 to $100,200
