Job Description
Primary Function of Position
- This position is based in India in Intuitive's Global Capability Center (GCC) and partners directly with the Sunnyvale, US-based PLM team.
- Serves as functional and technical analyst for Medical Device Product Lifecycle Management (PLM) business processes, covering Engineering, Manufacturing, Quality, and Regulatory Affairs.
- Dual mandate: (1) provide ongoing configuration, enhancement, troubleshooting, and production support for the current Agile PLM environment, and (2) contribute to the design, configuration, and development of the next-generation cloud PLM platform.
- The successful candidate will demonstrate strong learning agility, adaptability, and a transformation mindset, with the ability to operate effectively across both legacy and emerging PLM technologies while supporting business continuity and modernization initiatives.
- Responsible for requirements, design, specifications, configuration, development, and integration of PLM and associated IT applications across both the legacy and future-state platforms.
- Works with the broader IT PLM team to document requirements, create specifications, and develop configurations or customizations that implement compliant, best-practice solutions on the current and future platform.
Essential Job Duties
Agile PLM Support & Enhancement (current state)
- Directly participate in the analysis, configuration, development, and implementation of Agile PLM business systems.
- Identify, troubleshoot, and resolve Agile PLM system issues, including debugging system-level code of Agile SDK-based business applications.
- Maintain IT business system integrity: application notes, system upgrades, patches, changes, and user updates.
- Design, develop, and support integrations between Agile PLM and other systems using Agile Content Server (ACS) and Web Services.
- Train super users on new or modified system configurations as they affect business processes.
PLM Modernization & Cloud Migration (future-state)
- Support data migration, mapping, and validation activities as part of the transition from Agile PLM to Oracle Cloud PLM / Windchill (or comparable platform), including EBOM/MBOM, document, and change-record migration.
- Participate in requirements analysis, solution design, and configuration of the target cloud PLM platform, working alongside Sunnyvale-based architects and business analysts.
- Design, build, and support integrations between the new PLM platform and upstream/downstream systems (ERP, MES, QMS, LMS) using modern REST/SOAP APIs and integration middleware.
- Contribute to cutover planning, parallel-run validation, and post go-live stabilization support.
General Analysis, Delivery & AI-Enabled Productivity
- Lead major-to-medium projects with ownership and energy.
- Conduct analysis of system and functional specifications and configuration, then develop appropriate documentation.
- Write specification documents for development and other efforts; develop conversion and system implementation plans.
- Apply AI-assisted development tools (e.g., GitHub Copilot, Claude Code, or similar) to accelerate scripting, code review, and documentation authoring, with appropriate human review and validation.
- Use AI/automation techniques to support data migration quality checks (e.g., anomaly detection in legacy data extracts, automated reconciliation reporting) and to streamline repetitive configuration or testing tasks.
- Explore opportunities to apply intelligent document processing or workflow automation to PLM-adjacent business processes (e.g., change request triage, specification drafting support), in partnership with the broader IT team.
#LI-Hybrid
Qualifications
Required Skills and Experience
- In-depth knowledge and 5+ years of hands-on experience with Agile PLM is required, including configuration, administration, customization, integration, and production support. Experience with Oracle Cloud PLM, PTC Windchill, Teamcenter, or other comparable PLM platforms is highly desirable and will be considered a strong advantage, particularly for supporting future-state PLM transformation initiatives.
- In-depth knowledge and 5+ years of experience with Agile PLM or a similar PLM solution (e.g., Oracle Cloud PLM, PTC Windchill, Teamcenter), with a focus in one or more of the following areas:
- Product Portfolio Management (PPM)
- Document Management and Change Control
- CAD integration, requirements & risk management
- Bill of Materials — EBOM, MBOM, Routers
- Quality Management — NC, CAPA, Complaints, Audit
- ERP, MES, LMS, QMS integrations
- Reporting using PLM queries, or guiding a BI team to develop custom reports
- Working knowledge of Document Control, Manufacturing, and Engineering processes within a medical device company, including familiarity with FDA 21 CFR Part 820 and ISO 13485 design-control and quality-system requirements.
- Understanding of Computer System Validation (CSV) / Computer Software Assurance (CSA) principles as applied to regulated PLM/quality systems.
- Architecture / backend database experience in an Oracle or Linux environment.
- Experience with, or working knowledge of, a modern cloud PLM platform — Oracle Cloud PLM, PTC Windchill, or comparable — including cloud-based configuration, workflow design, and data model concepts.
- Experience with REST/SOAP APIs and modern integration patterns for connecting PLM to enterprise systems (ERP, MES, QMS, LMS).
- Exposure to, or hands-on use of, AI-assisted development tools (e.g., GitHub Copilot, Claude Code, ChatGPT/Claude for documentation or test-case generation) in a professional software delivery context.
- Experience with, or interest in, data migration/ETL activities — data mapping, extraction, transformation, load, and validation — particularly in the context of legacy-to-cloud PLM migrations.
- Strong business and customer/client focus.
- Experience supporting and developing Agile ACS code, Agile API SDK-based customizations, and Process Extensions is a plus.
- Experience with Java-based web applications (Java/J2EE) is nice to have.
- Excel API experience with the ability to build reporting is nice to have.
- Experience developing specification documents from requirements for software development.
Required Education and Training
- Minimum Bachelor's or undergraduate degree in Computer Science, Information Systems, or equivalent experience.
Preferred Skills and Experience
- Ability to work on multiple projects/initiatives concurrently.
- Strong problem-solving and analytical capabilities.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across time zones with the Sunnyvale-based team.
- Experience using a source control management tool is a plus (preferably GitHub).
- Experience with ServiceNow, JIRA, and Confluence is a plus.
- Relevant platform certification is a plus — e.g., Oracle Cloud PLM, PTC Windchill, or Agile PLM certification.
- Prior experience participating in a PLM platform migration or major upgrade (data migration, cutover, or parallel validation) is a strong plus.
- Familiarity with prompt engineering or AI-tool evaluation for internal productivity use cases is a plus.
- Ability to thrive in ambiguous and evolving environments, balancing operational support responsibilities with participation in strategic transformation programs.
- Demonstrated curiosity and continuous learning mindset, with the ability to quickly acquire knowledge of new PLM platforms, AI-enabled tools, and emerging business processes.
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
